Article ID: SWH-KB-nID-000036409 INTERNAL Introduction This knowledge article will outline the procedure for those working after hours on CCURE Licensing. Procedure Access the licensing tool at: Licensing Web App (johnsoncontrols.com) and log in using your global ID and password. The most frequent request for CCURE 9000 is the customer needing to change the… Continue reading C•CURE After Hours Licensing Procedure
Category: INTERNAL ONLY
How Unified Journal Synchronization Works With Multiple SAS Journal Databases
Article ID: SWH-KB-nID-000034712 Published: Apr-21-2022 INTERNAL In an enterprise environment that has multiple journals on a SAS that have not been synced to the MAS since upgrading to 2.70 and above, this procedure can prevent all those journals from being synced to a single MAS journal. Before enabling a Unified Journal Synchronization Schedule you… Continue reading How Unified Journal Synchronization Works With Multiple SAS Journal Databases
Unified Journals Restored Via SQL Server Management Studio Cannot Be Made Active
Article ID: SWH-KB-nID-000035531 Published: Sept–14–2022 INTERNAL Problem When a Unified Journal database is restored via SQL Server Management Studio (SSMS) it may not be able to be made active with the Unified Journal Volume Manager. The status may change to Running and never finish. Solution Run the following SQL script in SSMS UPDATE ACVSCore.dbo.ACVSUJournalVolumeManagement … Continue reading Unified Journals Restored Via SQL Server Management Studio Cannot Be Made Active
The Sync Schema Remains After Converting a SAS To Standalone
Article ID: SWH-KB-nID-000034984 Published: Jun-16-2022 INTERNAL Problem: After converting a SAS system to a Standalone, the ACVSCore.dbo.TSPVersion table retains the Sync Schema. Certain installations see this schema and will attempt to treat the system as a SAS, which may cause the install to fail. Solution: Run the following SQL to remove the schema … Continue reading The Sync Schema Remains After Converting a SAS To Standalone
How to Assist with Third-Party External Integrations
Article ID: SWH-KB-nID-000035026 Published: Jun-29-2022 INTERNAL Third-party external integrations that work with the CCure9000 application are supported by the vendors \partners that develop the integration. Our Software House technical support teams do not provide technical support for these integrations. However, there are occasions where we can still assist the customer with these type of… Continue reading How to Assist with Third-Party External Integrations
Presence of a Firmware Folder Causes Upgrade to Halt
Article ID: SWH-KB-nID-000017576Published: Oct-06-2022 INTERNAL Customers who have installed newer firmware versions and then try to upgrade their systems to 2.8 or 2.9 may have an upgrade failure until the firmware folders are deleted or renamed. Check the log file for this error: MSI (s) (94:D0) [16:19:46:607]: Product: victor Application Server… Continue reading Presence of a Firmware Folder Causes Upgrade to Halt
2.90 Service Pack Installation failure, error 1603
Article ID: SWH-KB-nID-000034941Published: Jun-08-2022 INTERNAL SYMPTOM NOTE: The following article applies specifically to C*CURE 9000 Standalone Servers. DO NOT attempt to run any procedures listed here on an Enterprise Server. When installing CCURE 2.90 Service Pack 4 on a Standalone Application server, the installation fails with the following error: Product: victor Application Server… Continue reading 2.90 Service Pack Installation failure, error 1603
How to Recover Database Space with SQL Server Management Studio (SSMS)
Article ID: SWH-KB-nID-000035031Published: Jul-07-2022 INTERNAL To recover any unused space in a database, right click the database in Microsoft SQL Server Management Studio (SSMS) and select Tasks.Next Select Shrink, and then select Files.By default it will show the Database for File type. If there is more than 10% free space available and disk… Continue reading How to Recover Database Space with SQL Server Management Studio (SSMS)
Fast Download Fails With: Device Error: General Error On Device
Article ID: SWH-KB-nID-000035567 INTERNAL Problem When the database for the iSTAR Pro exceeds the storage it has available, it may display the following error in the Journal. Device Error: General Error on device ‘iSTAR Name’ There is also a chance that an incomplete download may cause the readers of that iSTAR Pro to no longer… Continue reading Fast Download Fails With: Device Error: General Error On Device
CCURE9000 CrossFire Framework Simulator – Guideline
Article ID: SWH-TECHREF-nID-000035440 INTERNAL Not to be shared with or distributed to the public. CCURE9000 CrossFire simulator is one of the internal development tools that primarily helps CCURE9000 developers to test journal messages created by CCURE9000 CrossFire during development cycles. The simulator does not simulate real object state changes and/or object state change sequence workflows. It… Continue reading CCURE9000 CrossFire Framework Simulator – Guideline