C•CURE Common TAB Article ID: SWH-TAB-000001592 April 10, 2017 BACKGROUND Software House has compiled the following recommendations for ICU and iSTAR compatibility. This information will help in selecting the best version of ICU for the type of controller being used. SOLUTION As illustrated in the chart above, using ICU version 6.4.1 is the best practice… Continue reading ICU & iSTAR Compatibility Recommendations
Month: April 2017
Rack Mount I/O wiring
There are two extra connectors on the back on the Rack Mount iSTARs for wiring in the I8 & R8 boards. Connector 9 corresponds to the 1st ACM while connector 18 corresponds to the 2nd ACM. You also have to set Dip Switch 4-8 to the ON position from each ACM to enable the corresponding… Continue reading Rack Mount I/O wiring
How to Read the MFG Date on RM4 Boards
Article ID: SWH-KB-000008 RM readers are labeled with manufacturer information on a label that shows a bar code on the RM board itself. The breakdown of the number is as follows: 101SYYWWxxxxxx The first three or four characters indicate the manufacturing location: 101S – AMI Manufactured 651 – Manufactured by Tyco Safety Products Canada, Toronto,… Continue reading How to Read the MFG Date on RM4 Boards
Cable to Connect Host Modem to Lantronix Terminal Server for apC Dial-up
The correct cable to connect the host modem to a Lantronix terminal server is a “null modem” cable. A “full handshake” DB-25 null modem cable is typically wired as illustrated below: cableLantronixapcdialup_swh-kb-000002_lt_en
Upgrading iStar Edge Firmware
October, 2013 Updated May 2014 BACKGROUND We have identified a potential issue with previous versions of firmware on the iSTAR Edge product line (1-rdr, 2-rdr and 4-rdr models). In some cases, the iSTAR Edge may not reboot after a power outage. We have identified the cause of the problem, and have a new build of… Continue reading Upgrading iStar Edge Firmware
SQL Script for Assa Abloy DSR to fix Locks Check-in-on Schedule Problems
April 4, 2013 BACKGROUND A SQl Script with a trigger has been developed by Assa Abloy to prevent the occurrence of Assa Abloy locks going into default (Comm User) mode and no longer checking in on schedule. In the Event that an Assa Abloy lock loses its configuration for scheduled check in, it will now… Continue reading SQL Script for Assa Abloy DSR to fix Locks Check-in-on Schedule Problems
RM Reader Keypad Lockup
March 26, 2013 (updated September 16, 2014 ) BACKGROUND Field testing has identified in some rare cases the keypads on RM2-xxxx and RM2L- xxxx readers may stop responding, in which case a power reset of the reader could be required to restore keypad functionality. This potentially affects the following models of readers manufactured from 9/26/03… Continue reading RM Reader Keypad Lockup
Logical Ports 137, 138, and 1025 on iSTAR Edge
February 29, 2016 BACKGROUND The iSTAR Edge controller employs the Microsoft Windows CE 5.0 operating system. By default, this operating system leaves open the logical ports 137, 138, and 1025. These ports are related to Windows functions that are not employed or configured within the iSTAR Edge and any traffic sent to these ports is… Continue reading Logical Ports 137, 138, and 1025 on iSTAR Edge
Arming and Disarming Inputs on Multiple iSTARs using Keypad Commands
TAB No.: 2004-11 Subject Matter: Arming and Disarming Inputs on Multiple iSTARs™ using Keypad Commands Date Issued: April, 2004 Background: To arm and disarm inputs on several iSTAR panels using Keypad Commands during a Time Specification (this procedure does not use Intrusion Zones), configure the following: • Inputs – set to disarmed by default •… Continue reading Arming and Disarming Inputs on Multiple iSTARs using Keypad Commands
iSTAR Edge Low Battery Warning Event Configuration
February 2012 Updated May, 2014 BACKGROUND: The iSTAR Edge uses a set of four AA alkaline non-rechargeable batteries to provide backup of its real time clock during a power failure. The batteries also provide power to save all configuration and runtime data to non-volatile memory when a power failure occurs. Under normal conditions with few… Continue reading iSTAR Edge Low Battery Warning Event Configuration