C•CURE 9000 TAB Article ID: SWH-TAB-000023350 BACKGROUND Windows 10 renders graphics differently than previous Windows versions. C●CURE looks normal, other than the truncating of text and hiding of labels. The following C●CURE applications (Administration Workstation / Monitoring Station) behavior is observed in the Windows 10 environment: The Operator and Help menus at the top… Continue reading Windows 10 Font Scaling and DPI Affects UI Wording and Placement
Category: Technologies
Standalone to SAS Migration Utility Fails to Update the Registry Keys on the Other Nodes in EMC Redundant Environment
June 2, 2015 BACKGROUND When promoting a C•CURE 9000 v2.30R2 standalone server to a SAS in an EMC redundant environment, the Standalone to SAS Migration Utility will not successfully run on the second node. If SQL Server is running, the fields in the Standalone to SAS Migration Utility will be grayed out and you won’t… Continue reading Standalone to SAS Migration Utility Fails to Update the Registry Keys on the Other Nodes in EMC Redundant Environment
iSTAR Controllers and Security Scanning
July, 2013 BACKGROUND: I.T. ( Information Technology ) operations often use a variety of Network security scanning tools to connect to network devices and assess the vulnerability of those devices to intrusion. ISTAR controllers on a customer’s network may exhibit erratic behavior if a security scan impedes operation when performed during normal operations. Software House… Continue reading iSTAR Controllers and Security Scanning
Connection Refused: RMI Connect Failed, Connection Refused
Symptoms Replication isn’t working. Clicking the “TEST” button in the C•CURE Central Maintain Remote Servers main page results in the message “Connection refused: RMI connect failed, connection refused” in the test response box. This error message can intermittently occur in a C•CURE Central environment when one or more of the C•CURE 800 servers has been… Continue reading Connection Refused: RMI Connect Failed, Connection Refused
Synchronization Fails on Satellite Application Server after Completing 2.50 Enterprise Upgrade
Article ID: SWH-TAB-000001268 October 18, 2016 BACKGROUND After completing a 2.50 Enterprise upgrade, satellite servers must complete synchronization. Sites with credential values that exceed 18 digits will not be able to complete the synchronization, and will not be able to edit global objects. The C•CURE systemtrace.log file, located in the Tyco\crossfire\Logging directory, will contain the… Continue reading Synchronization Fails on Satellite Application Server after Completing 2.50 Enterprise Upgrade
Installing and configuring the 64-bit ODBC Driver for Oracle
April 2, 2013 BACKGROUND If you are running C•CURE 9000 v2.10 (or greater) on a 64-bit Windows Operating System and using the ODBC Import feature to import personnel into C•CURE 9000, the only ODBC DSN configurations that the C•CURE 9000 ODBC Import will recognize are 64-bit ODBC DSN’s. C•CURE 9000 v2.10 ODBC Import will not… Continue reading Installing and configuring the 64-bit ODBC Driver for Oracle
VideoEdge Presets Activated from an Event may not Activate if EMC Autostart is Configured on the System
C•CURE 9000 TAB Article ID: TAB2012-11 April, 2012 BACKGROUND VideoEdge Presets that are activated from a C•CURE 9000 Event may not activate if EMC AutoStart is configured on the system. The problem has been identified only with VideoEdge 4.x integrations. PROBLEM A VideoEdge *.config file was not updated with the EMC node alias. SOLUTION Update… Continue reading VideoEdge Presets Activated from an Event may not Activate if EMC Autostart is Configured on the System