Article ID: SWH-KB-000026716 Applies To: C•CURE 9000 (General) Version: ALL Published: Nov-18-2019 Symptom(s) When updating a controller on a specific cluster, such as taking it offline, the following error is produced: “Duplicate action item found” The online status of the controller is “unknown.” Cause The controller has doors, inputs, or outputs that are defined within… Continue reading Updating Controller Status Produces Error: Duplicate Action Item Found
Month: November 2019
2.70 SP4 C•CURE 9000 has been Removed from the Website
C•CURE 9000 TAB Article ID: SWH-TAB-000026596 Version: 2.70 SP4 Published: Oct-15-2019 BACKGROUND An issue has been identified with C•CURE 9000 2.70 Service Pack 4. This issue can cause instability with the C•CURE 9000 Crossfire service. Service Pack 5 will be released once this is corrected. WHAT IS AFFECTED This issue occurs in Service Pack 4 only. Previous updates or Service Packs… Continue reading 2.70 SP4 C•CURE 9000 has been Removed from the Website
A victor Feature that Causes C•CURE 9000 to Automatically Clear Events can be Disabled
C•CURE 9000 TAB Article ID: SWH-TAB-000026676 Version: 2.70 Service Pack 3 or higher Published: Nov-7-2019 A feature was added to the victor Application Server to allow the system to manage the number of active causes to prevent performance issues. The feature defined values for the total number of active causes allowed for individual sensors and… Continue reading A victor Feature that Causes C•CURE 9000 to Automatically Clear Events can be Disabled