Category: Hardware

iSTAR Ultra G2 V2 ACM and iSTAR Ultra G2 SE V2 ACM board messages cause Application Server performance issues

TAB number: SWH-TAB-000037053-B

iSTAR Ultra SE G2V2 ACM board messages cause Application Server performance issues

21-character Hostname Limit in iSTAR Ultra and iSTAR Edge G2

C•CURE 9000 TAB Article ID: SWH-TAB-nID-000006515Version: Ultra Series 6.7.0, Edge G2 6.8.1Published: May-20-2021     BACKGROUND Firmware version 6.7.0 for the Ultra series of controllers introduced a 21-character limit for the hostname of a master controller.  This prevented some customers from using a longer Fully Qualified Domain Name (FQDN) as the hostname. This also affects the iSTAR Edge G2… Continue reading 21-character Hostname Limit in iSTAR Ultra and iSTAR Edge G2

High Assurance Support for iSTAR Edge G2

Innometriks TAB Article ID: SWH-TAB-000028547Version: 6.8.1.21968 or Lower Published: Apr-26-2021     BACKGROUND Due to a key exchange mechanism between OSDP Readers and the iSTAR Edge G2, the Innometriks High Assurance feature for the iSTAR Edge G2 is not supported on firmware 6.8.1.21968 or lower.     SOLUTION Upgrade iSTAR Edge G2 to firmware version… Continue reading High Assurance Support for iSTAR Edge G2

iSTAR Controller Event Hang/Backup Issue

C•CURE Common TAB Article ID: SWH-TAB-000025422 BACKGROUND An uncommon issue has been found with all legacy iSTAR controllers (PRO, eX, and Edge) after a backup has been performed, when running firmware version 6.2.6 (Edge, eX) and version 5.2.D (PRO). After a backup has been performed, the next time the controller boots up, it will hang… Continue reading iSTAR Controller Event Hang/Backup Issue

Upgrading iStar Edge Firmware

October, 2013 Updated May 2014 BACKGROUND We have identified a potential issue with previous versions of firmware on the iSTAR Edge product line (1-rdr, 2-rdr and 4-rdr models). In some cases, the iSTAR Edge may not reboot after a power outage. We have identified the cause of the problem, and have a new build of… Continue reading Upgrading iStar Edge Firmware