High Assurance Support for iSTAR Edge G2

Innometriks TAB Article ID: SWH-TAB-000028547Version: 6.8.1.21968 or Lower Published: Apr-26-2021     BACKGROUND Due to a key exchange mechanism between OSDP Readers and the iSTAR Edge G2, the Innometriks High Assurance feature for the iSTAR Edge G2 is not supported on firmware 6.8.1.21968 or lower.     SOLUTION Upgrade iSTAR Edge G2 to firmware version… Continue reading High Assurance Support for iSTAR Edge G2

Innometriks ID Server User Password Issue

Innometriks TAB Article ID: SWH-TAB-000028574Version: 2.20, 2.30Published: Oct-09-2020 (Original Publish Date)     BACKGROUND Software House / Innometriks has become aware of an issue when creating or updating Users Passwords in the ID Server web UI. Certain characters are not allowed in the password for Cyber Security reasons. These characters are: ( ; , ‘… Continue reading Innometriks ID Server User Password Issue

Cheetah SE Limitations

Article ID: SWH-TAB-000025944 C•CURE Common TAB BACKGROUND Software House / Innometriks Limitations of the Cheetah SE Reader In RM Mode, if you wire more than 1 reader in an RS-485 chain, you will experience communication failures on that RS-485 chain. (SPAR# 606537) Target Reader Firmware Version: CheetahSE_OS_Update1 In RM Mode, Input / Output functions do… Continue reading Cheetah SE Limitations

Security Updates to Linux can Cause Issue

C•CURE Common TAB Article ID: SWH-TAB-000025829 BACKGROUND Customers who have hardened their base OS that runs the Innometriks IDS in a high assurance implementation of C•CURE will sometimes have the need to update or upgrade installed components and packages to mitigate a potential security vulnerability. When updating PHP, there are specific steps that need to… Continue reading Security Updates to Linux can Cause Issue