Article ID: SWH-TAB-000001269 October 18, 2016 BACKGROUND Systems upgraded to version 2.50 from older versions can experience issues with deleting Custom Clearances created before the upgrade to 2.50. In previous versions, the ClearanceUDF table was populated with Custom Clearance IDs. However, Custom Clearances do not have UDF fields. Only regular Clearances can have UDF fields.… Continue reading Unable to Delete Custom Clearance: Object in Use
Month: November 2016
Synchronization Fails on Satellite Application Server after Completing 2.50 Enterprise Upgrade
Article ID: SWH-TAB-000001268 October 18, 2016 BACKGROUND After completing a 2.50 Enterprise upgrade, satellite servers must complete synchronization. Sites with credential values that exceed 18 digits will not be able to complete the synchronization, and will not be able to edit global objects. The C•CURE systemtrace.log file, located in the Tyco\crossfire\Logging directory, will contain the… Continue reading Synchronization Fails on Satellite Application Server after Completing 2.50 Enterprise Upgrade
Victor Unified Client Does not Display the “C•CURE Integration” Option during Initial Installation or Upgrade
Article ID: SWH-TAB-000001288 November 9, 2016 BACKGROUND The installation package for the Victor Unified Client which includes Ccure 2.51 and Victor 4.81 requires a selection in the installation process which integrates the Access Control objects with the Video objects. Without this selection, the Victor Unified Client does not display the Access Control objects (readers, controllers,… Continue reading Victor Unified Client Does not Display the “C•CURE Integration” Option during Initial Installation or Upgrade