Month: December 2025

Cannot Delete a Partition in C•CURE due to FK_HardwareFolder_PartitionID Reference Constraint

Article ID: 000038279 Date Published: 22/12/2025   Issue When attempting to delete a partition, you may encounter the following error: DELETE statement conflicted with the REFERENCE constraint “FK_HardwareFolder_PartitionID”. The conflict occurred in database “ACVSCore”, table “Access.HardwareFolder”, column PartitionID. Cause This error occurs because the partition is still referenced by folders in the Hardware Tree, Video… Continue reading Cannot Delete a Partition in C•CURE due to FK_HardwareFolder_PartitionID Reference Constraint

SQL Server Installation Fails on Windows 11 with Error “Wait on Database Recovery Handle Failed”

Article ID: 000038264 Date Published: 22/12/2025 Warning – Level 2 Document – Do Not Distribute Problem Summary SQL Server Installation Fails on Windows 11 with Error “Wait on Database Recovery Handle Failed” During C•CURE 3.0 Setup. Symptoms SQL Server installation fails with error: Wait on database recovery handle failed SQL services do not start during… Continue reading SQL Server Installation Fails on Windows 11 with Error “Wait on Database Recovery Handle Failed”

iSTAR Ultra/SE -Communication Loss After Firmware Upgrade from 6.8.9

Article ID: 000083251 Date Published: 19/12/2025 Problem Summary When upgrading an iSTAR Ultra panel configured for TLS 1.2 encryption from firmware version 6.8.9 (or earlier) , the iSTAR may revert to unencrypted mode if the “TLS1.2 for Cluster Encryption” checkbox is not checked in the web interface prior to the upgrade.This results in a loss… Continue reading iSTAR Ultra/SE -Communication Loss After Firmware Upgrade from 6.8.9

Configuring Windows Defender Firewall Ports For iSTAR Panels

Article ID: 000038246 Date Published: 19/12/2025 Purpose Configure Windows Firewall rules for C•CURE 9000 and associated systems. Script Behaviour Checks for administrative privileges and relaunches with elevation if needed. Creates inbound and outbound firewall rules for various systems including C•CURE 9000, SiteServer , SQL Server, iSTAR Edge/ex, iSTAR Pro, iSTAR Ultra/SE/LT, iSTAR Ultra G2, iSTAR… Continue reading Configuring Windows Defender Firewall Ports For iSTAR Panels

SD Card Encryption Status Incorrect in iSTAR G1 with TLS 1.3

Article ID: SWH-KB-000038250 Summary When using iSTAR G1 controllers with encrypted SD cards and TLS 1.3 enabled, the “SD Card Encryption Status” field in the CCURE Client Dynamic Views incorrectly displays as “Not Encrypted.” Environment Affected Product: iSTAR G1 Firmware: 6.9.6 and earlier TLS Mode: TLS 1.3 SD Card: Encrypted Root CauseThe firmware did not account… Continue reading SD Card Encryption Status Incorrect in iSTAR G1 with TLS 1.3

SWH05 Report “In Group” Option Error in C•CURE 3.00

Article ID: SWH-KB-000038316 Symptom When running the SWH05 report in CCURE 3.00 and selecting the “In Group” option for “Door Name,” the system generates the following error: “Only one expression can be specified in the selected list when the subquery is not introduced with EXISTS” This issue appears to be introduced in C•CURE v3.0, as… Continue reading SWH05 Report “In Group” Option Error in C•CURE 3.00

C•CURE Authentication and Single SignOn (SSO): C•CURE 9000 SSO Grant Type Support

Warning – Level 2 Document – Do Not Distribute Article ID: SWH-KB-000038318 Overview This article explains the supported grant types for C•CURE 9000 Single Sign-On (SSO) integration and best practices for secure implementation. Supported Grant Types by Version C•CURE 3.00.x (including latest in this series): Supported: Implicit Grant only. Not Supported: Client Credentials, Authorization Code.… Continue reading C•CURE Authentication and Single SignOn (SSO): C•CURE 9000 SSO Grant Type Support