Article ID: SWH-KB-000026651 Applies To: C•CURE 9000 (General) Version: 2.70 Published: Oct-24-2019 Symptom(s) When executing a copy of the SWH 15 Personnel List Report with Images selected in the Report Layout Design, an error will occur. Reporting Error: Report cannot be completed because of a problem. Out of memory Errors in Windows Application Event Viewer… Continue reading SWH15 Personnel List Report Returns Error: “System.OutofMemoryException was thrown”
Month: October 2019
Error when Sounds Activate by Event: “Sound API only supports playing PCM wave files.”
Article ID: SWH-KB-000026648 Applies To: C•CURE 9000 (General) Version: ALL Published: Oct-24-2019 Symptom(s) Sounds are configured in C•CURE which are assigned to various events. Sporadically, the error “Sound API only supports playing PCM wav files” will appear on the server and client workstations once the event is activated. Error message in Windows Event Viewer Application… Continue reading Error when Sounds Activate by Event: “Sound API only supports playing PCM wave files.”
iSTAR Ultra Video C•CURE Server Connection Status is OFFLINE
Article ID: SWH-KB-000026643 Applies To: C•CURE 9000 (General) Published: Oct-23-2019 Symptom(s) Upon logging into the iSTAR Ultra Video Web Page and selecting Configure>Device>Settings>C•CURE Server, the connection status displays OFFLINE. https://xxxx.xxxx.xxxx.xxxx/iuvweb/# Solution Verify that the iSTAR and VideoEdge Driver service is enabled and running, in the Server Configuration Application. Verify that the C•CURE Server IP address… Continue reading iSTAR Ultra Video C•CURE Server Connection Status is OFFLINE
No Personnel Name in the Journal or Monitoring Station
Article ID: SWH-KB-000026636 Applies To: C•CURE 9000 (General) Version: 2.70 Published: Oct-23-2019 Issue: No Personnel names displaying for all controllers’ badge admits in the Journal and Monitoring Station. The Journal will show Card Admitted with the date/server time; however, there will be no personnel name displayed. Solution: If the system variable “Display Person in admitted… Continue reading No Personnel Name in the Journal or Monitoring Station
Using a Local Account to run SQL Service on a Domain Causes a Problem with 2.80 Installation
C•CURE 9000 TAB Article ID: SWH-TAB-000026629 Version: 2.80 Published: Oct-21-2019 Symptom(s) Installation or upgrade to C•CURE 2.80 will display the message “User must have system admin or dbcreator permission on SQL Database in order to install Victor Application Server” even though the account is verified to have SysAdmin and DBCreator SQL permissions. In some cases,… Continue reading Using a Local Account to run SQL Service on a Domain Causes a Problem with 2.80 Installation