October, 2013 Updated May 2014 BACKGROUND We have identified a potential issue with previous versions of firmware on the iSTAR Edge product line (1-rdr, 2-rdr and 4-rdr models). In some cases, the iSTAR Edge may not reboot after a power outage. We have identified the cause of the problem, and have a new build of… Continue reading Upgrading iStar Edge Firmware
Category: CCURE 800/8000
Arming and Disarming Inputs on Multiple iSTARs using Keypad Commands
TAB No.: 2004-11 Subject Matter: Arming and Disarming Inputs on Multiple iSTARs™ using Keypad Commands Date Issued: April, 2004 Background: To arm and disarm inputs on several iSTAR panels using Keypad Commands during a Time Specification (this procedure does not use Intrusion Zones), configure the following: • Inputs – set to disarmed by default •… Continue reading Arming and Disarming Inputs on Multiple iSTARs using Keypad Commands
CCURE8000ESPlus License Fails to Validate
May, 2010 PROBLEM: During installation or during an upgrade of a CCURE8000ESPlus system to C•CURE 800 vVersion 10.0, the license application will generate an error similar to the error illustrated below. This error will occur any time the system has more than 21,400 Inputs or Outputs in the license. The error occurs due to a… Continue reading CCURE8000ESPlus License Fails to Validate
Period Followed by Carriage Return Cause C•CURE 800 Upgrade to Fail
November, 2009 BACKGROUND SPAR 486-0473. Unable to upgrade C•CURE 800 database if a period followed by a carriage return is entered anywhere within the C•CURE 800 Administration application. Examples of C•CURE 800 fields where you can enter periods followed by a carriage return are Event Instructions, apC Description, user-defined multi-line character fields in personnel records,… Continue reading Period Followed by Carriage Return Cause C•CURE 800 Upgrade to Fail
Event configured with Multiple Netvue Actions for Camera Presets
August 3, 2009 BACKGROUND An Event that calls more than one Camera with Presets may not always function properly. PROBLEM Some commands between C•CURE 800 and third party video equipment may not always process in a timely manner. Because of the timing differences between C•CURE 800 and the various video products, there may be an… Continue reading Event configured with Multiple Netvue Actions for Camera Presets
Connection Refused: RMI Connect Failed, Connection Refused
Symptoms Replication isn’t working. Clicking the “TEST” button in the C•CURE Central Maintain Remote Servers main page results in the message “Connection refused: RMI connect failed, connection refused” in the test response box. This error message can intermittently occur in a C•CURE Central environment when one or more of the C•CURE 800 servers has been… Continue reading Connection Refused: RMI Connect Failed, Connection Refused