Month: July 2021

Product Support Lifecycle

Article ID: SWH-KB-nID-000006690 Source: Product Support Lifecycle SharePoint Page   INTERNAL   Johnson Controls security products are accompanied by varying levels of support, depending on the software version’s current phase in the lifecycle. A newly released product provides the most complete support during the General Availability phase.As new versions are released, older versions mature through the Limited Support… Continue reading Product Support Lifecycle

Recommended Anti-Virus Settings for the P2000 Integrations to C•CURE 9000

Article ID: SWH-KB-nID-000006679 Applies To: C•CURE 9000 (General)   Source: https://forum.swhouse.com/t/recommended-anti-virus-settings-for-the-p2000-integrations-to-c-cure-9000/1109 Post Date: Dec-02-2019 Post Last Edited:Dec-09-2019     KB Recommended Anti-Virus Settings for the P2000 Integrations to C•CURE 9000 1   Please note, these recommended settings apply only to C•CURE 9000 Servers that have any of the following P2000 Options and other hardware integrations installed: CC9000-CK721A… Continue reading Recommended Anti-Virus Settings for the P2000 Integrations to C•CURE 9000

Minimum Version of C•CURE 9000 for P2000 Integrations

Article ID: SWH-KB-nID-000006680 Applies To: C•CURE 9000 (General)   Source: https://forum.swhouse.com/t/minimum-version-of-c-cure-9000-for-p2000-integrations/983 Post Date: Sep-13-2019 Post Last Edited: Sep-13-2019   The recommended version of C•CURE 9000 for the P2000 integrations is 2.70 SP3 with CU01 or higher installed. The minimum supported version is 2.70 SP2, but SP3 with CU01 has fixes for known panel communication issues. Support… Continue reading Minimum Version of C•CURE 9000 for P2000 Integrations

Areas Are Not Supported for P2000 Hardware Running on C•CURE 9000

Article ID: SWH-KB-nID-000006678 Applies To: C•CURE 9000 (General)   Source: https://forum.swhouse.com/t/areas-are-not-supported-for-p2000-hardware-running-on-c-cure-9000/1132 Post Date: Dec-09-2019 Post Last Edited: Dec-09-2019     Areas are not supported for P2000 hardware running on C•CURE 9000. That includes the following integrations for the CK721-A, S321-IP, and HID EVO controllers: CC9000-CK721A CC9000-S321IP CC9000-HIDEVO This means that features dependent on Areas in C•CURE… Continue reading Areas Are Not Supported for P2000 Hardware Running on C•CURE 9000

How to Unlock (Override) a CK721-A Door in C•CURE 9000

Article ID: SWH-KB-nID-000006682 Applies To: C•CURE 9000 (General)   Source: https://forum.swhouse.com/t/how-to-unlock-override-a-ck721-a-door-in-c-cure-9000/1127 Post Date: Dec-09-2019 Post Last Edited:Dec-09-2019 There are two ways to override a door on a CK721-A panel in C•CURE 9000, each with different advantages. Doors configured in P2000 with an override time zone will be migrated with an equivalent schedule configured as the Unlock… Continue reading How to Unlock (Override) a CK721-A Door in C•CURE 9000

New Schedules Created in C•CURE 9000 Must Also Be Added to CK721-A Panels

Article ID: SWH-KB-nID-000006681 Applies To: C•CURE 9000 (General)   Source:https://forum.swhouse.com/t/new-schedules-created-in-c-cure-9000-must-also-be-added-to-ck721-a-panels/1243 Post Date:Feb-13-2020 Post Last Edited:Feb-13-2020     KB New Schedules created in C•CURE 9000 must also be added to CK721-A panels   Time zones in P2000 will be converted to Schedules in C•CURE 9000 by the Data Migration tool, and associated with the CK721-A panels as they… Continue reading New Schedules Created in C•CURE 9000 Must Also Be Added to CK721-A Panels