Category: Readers & Exit Devices

GoReader FAQ

Article ID: 000038187 Date Published: 27/10/2025 Warning – Level 2 Document – Do Not Distribute FAQs 1. What is “CopperApps” in Access-ER?2. Which two mobile apps are required from CopperApps to use GoReader successfully?3. What is the “Barcode Manager” app in Access-ER?4. What is Access ER with MIFARE & MIFARE DESFire Support?5. How to differentiate… Continue reading GoReader FAQ

HDP6600 Printer Not Responding in C•CURE 9000

Article ID: 000038183 Published: 23/10/2025 Problem Description When initiating a print and enroll or print and encode operation in C•CURE 9000, the HDP6600 printer may fail to respond if the current Windows user is different from the user who originally installed the printer software. Symptoms include:  The printer does not pull in the card when… Continue reading HDP6600 Printer Not Responding in C•CURE 9000

Go Reader: GoReader Apps Not Available on Access-ER Devices – Installation via CopperApps

Article ID: 000038195 Date Published: 21/10/2025 Issue Users with Access-ER devices are unable to find or download GoReader apps via the Google Play Store or install APKs from the SWH portal. Root Cause Access-ER devices are based on the AOSP (Android Open Source Project) model and do not support the Google Play Store. As a… Continue reading Go Reader: GoReader Apps Not Available on Access-ER Devices – Installation via CopperApps

Static Route Configuration for OTIS and Access Control Systems

Article ID: SWH-KB-000038182 Issue Summary A routing issue can be identified on a server that has multiple NICs and IPs configured for OTIS and access control systems.Using Traceroute to the OTIS DES can reveal that traffic is routed through the incorrect NIC, resulting in multiple hops and eventual timeout. Environment Server with multiple network interface… Continue reading Static Route Configuration for OTIS and Access Control Systems

How To Use PktMon To Capture Traffic And Export To Wireshark

Article ID: 000038180 Date Published: 03/10/2025 Overview Pktmon (Packet Monitor) is a Windows command-line utility for network diagnostics. It can capture traffic at the packet level and export logs in a format compatible with Wireshark. Prerequisites Windows 10 version 2004 or later Administrator privileges Instructions 1.Open a Windows Command Prompt in Administrator mode. 2. Add… Continue reading How To Use PktMon To Capture Traffic And Export To Wireshark

Updating TouchScreen Reader firmware does not work in version 3.10; firmware files are not detected during the update process

Article ID: SWH-KB-000038046 Issue Updating TouchScreen Reader (TST) firmware fails in version 3.10. The firmware files are not detected during the update process. Symptoms TST firmware files are not found or listed as available for update. Other firmware types (e.g., OSDP, iSTAR) are detected and update successfully. Issue occurs on both clean installations and upgraded systems. Root Cause In version 3.10, the firmware directory is… Continue reading Updating TouchScreen Reader firmware does not work in version 3.10; firmware files are not detected during the update process

HIRSCH/Identiv Readers May Fail Firmware Upgrade

Published: 25/07/2025 Article ID: 000037979 Background C•CURE 3.00 and iSTAR Firmware 6.9.3 can use the OSDP File Transfer to update the firmware in most OSDP readers including the Hirsch / Identiv readers. Some customers have reported issues with OSDP File Transfer failing in some instances with the Hirsch/Identiv readers that have certain versions of firmware.… Continue reading HIRSCH/Identiv Readers May Fail Firmware Upgrade