Month: January 2025

If ACVSBIRS Is The Only Incorrectly Collated Database, It May Be Deleted Before Upgrading

Article ID: SWH-KB-000037557 Warning – Level 2 Document – Please Do Not Distribute Internal The ACVSBIRS database is a collection of SQL synonyms and views that are used for the BIRS reporting system and thus contains no customer data. If this database is missing during an upgrade or repair of victor Application Server, it will… Continue reading If ACVSBIRS Is The Only Incorrectly Collated Database, It May Be Deleted Before Upgrading

How to Fix Unified Journal Stuck in Recovery Pending Status

Article ID: SWH-KB-000037558 Warning – Level 3 Document – Please Do Not Distribute Problem One or more Unified Journals as Recovery Pending in the Status in Unified Journal Log Volume Manager. Solution Run the following SQL script to reset the status of online databases: UPDATE [ACVSCore].[dbo].[ACVSUJournalVolumeManagement] SET [DbStatus] = 1 WHERE [DbExists] = ‘Online’ AND… Continue reading How to Fix Unified Journal Stuck in Recovery Pending Status

C•CURE 9000 v3.00 may fail install on Windows 11 because of wrong processor speed

Article ID: SWH-KB-000037570 Warning – Level 2 Document – Please Do Not Distribute Symptom C•CURE 9000 installation failed. Windows Event Viewer shows the following MSI installer error: Root Cause Windows 11 can throttle the processor speed in the registry entry used to determine prerequisites. Workaround Temporarily editing a registry key to a higher value during… Continue reading C•CURE 9000 v3.00 may fail install on Windows 11 because of wrong processor speed

iSTAR Error: SQLiteFastDownload.DoFastDownload Database Data-Fill Failed

Article ID: SWH-KB-000037556 Published: 28/01/2025 Symptom Customer reports issues with Ultra/Edge G2 Controllers. Controllers show Online, but fast downloads fail. All requisite ports are open for TLS 1.2 and TLS 1.3. SystemTrace Logs show the following messages at least once per minute: Cause Customer removed .NET 7.0 from the Application Server, since it is out… Continue reading iSTAR Error: SQLiteFastDownload.DoFastDownload Database Data-Fill Failed

Resolving “The specified account already exists” error when uninstalling victor Application Server Version 3.00

Article ID: SWH-KB-000037563 Symptom When attempting to uninstall victor Application Server or C•CURE 9000 Client, it may fail with the following error message about the specified account already existing:    Resolution Run the uninstaller from the cached folder located at %programdata%\tyco\installcache\4.00.586.5863. For victor Application Server: Right-click on UnifiedServer.msi and select “Uninstall”. For C•CURE Client: Right-click… Continue reading Resolving “The specified account already exists” error when uninstalling victor Application Server Version 3.00

How to tell the difference between the G2 ACM Full & G2 ACM Full v2 in C•CURE 9000

Article ID: SWH-KB-000037562 Option 1 From the “iSTAR Ultra ACM” Dynamic view the “Processor 1 Firmware Version” and “Processor 2 Firmware Version” fields will display a version 2.x for the v1 boards and a version 3.x for the v2 boards.  Option 2 From the status tab of the ACM the “Processor 1 Firmware Version” and… Continue reading How to tell the difference between the G2 ACM Full & G2 ACM Full v2 in C•CURE 9000

ThyssenKrupp Elevator Driver for C•CURE 9000 3.0 Requires SQL 2019 or Higher

Article ID: SWH-KB-000037465 Published: 27/01/2025 Summary When creating new tables for the 3.0 Driver 6.0.71.7, an option called OPTIMIZE_FOR_SEQUENTIAL_KEY is used. This option is not available in versions of SQL Server prior to SQL 2019. If the tables cannot be created, the Admin and Monitoring Workstations will throw errors of not finding dbo.TKElevator and dbo.TKEGlobalSettings.… Continue reading ThyssenKrupp Elevator Driver for C•CURE 9000 3.0 Requires SQL 2019 or Higher