Month: August 2021

Only the Installer Account Is Added as Operator When Installing a SAS with C•CURE 2.90

C•CURE 9000 TAB Article ID: SWH-TAB-nID-000006785Version: 2.90Published: Aug-15-2021     BACKGROUND When you use a different Windows account to install a SAS than the account used to run the CrossFire Windows services, only the account used to run the install will be added as an operator.   In the system trace you will see a… Continue reading Only the Installer Account Is Added as Operator When Installing a SAS with C•CURE 2.90

When Reinstalling Victor Application Server, there is no CCURE9000.LIC in the License Directory

Article ID: SWH-KB-nID-000006563 Symptom The TycoESS service will not start after uninstalling and re-installing C•CURE. Cause The CCURE9000.LIC used by the previous installation is renamed to CCURE9000.LIC.OLD. The template license from the C:\Program Files (x86)\Tyco\CrossFire\License\x64 directory is not copied up to the C:\Program Files (x86)\Tyco\CrossFire\License directory. Solution If the Host ID is the same, simply… Continue reading When Reinstalling Victor Application Server, there is no CCURE9000.LIC in the License Directory

TK Elevator Access is Not Enabling the Floors Even After C•CURE Gives an Admit

Article  ID: SWH-KB-nID-000006743Applies To: C•CURE 9000 (General)Version: ThyssenKrupp Driver 2.41.39.0 and Above Published: Aug-10-2021     This issue was addressed SPAR # 735744. It was found in the C•CURE version 2.70 ThyssenKrupp integration driver. This defect is resolved in TK driver 2.61.39.0 and above. The updated driver(s) can be downloaded from swhouse.com downloads page, starting… Continue reading TK Elevator Access is Not Enabling the Floors Even After C•CURE Gives an Admit

iSTAR Ultra GCM Can Get into a Random Reboot State with Firmware v6.8.2.22035 if Used with IP-ACMs

C•CURE 9000 TAB Article ID: SWH-TAB-nID-000006729Version: 6.8.2.22035Published: Aug-03-2021     BACKGROUND We have found that when the iSTAR Ultra GCM and IP-ACMs are configured together, and running firmware version v6.8.2.22035, you may experience random rebooting of the iSTAR Ultra GCM. We have not seen this reboot condition with iSTAR Ultra’s at the v6.8.2.22035 in a stand-alone condition… Continue reading iSTAR Ultra GCM Can Get into a Random Reboot State with Firmware v6.8.2.22035 if Used with IP-ACMs