Month: October 2021

How to Enable sTunnel Logs

Article ID: SWH-KB-nID-000006840Applies To: C•CURE 9000 (General)Published: Oct-26-2021     Background In certain situations when a panel/panels do not connect to the Host, it might help to enable the sTunnel logs to verify a root cause.     Consideration iSTAR Driver needs to be restarted after editing the configuration After troubleshooting, this feature needs to… Continue reading How to Enable sTunnel Logs

TLS 1.3 – Certificate May Incorrectly Expire after One Year / iSTAR Edge G2 Controller Fails to Reconnect to the Host

C•CURE 9000 TAB Article ID: SWH-TAB-nID-000006844Published: Oct-26-2021         BACKGROUND The default TLS1.3 encryption certificate used by the iSTAR Edge G2 controller may expire earlier than expected (after one year).     SYMPTOM Panels fail to reconnect to the host. A Wireshark trace and sTunnel log indicate the TLS 1.3 certificate has expired.  … Continue reading TLS 1.3 – Certificate May Incorrectly Expire after One Year / iSTAR Edge G2 Controller Fails to Reconnect to the Host

How to Reset the C•CURE Web Admin User/PW in C•CURE 9000 2.80

Article ID: SWH-KB-nID-000006807Applies To: C•CURE 9000 Web ClientVersion: 2.80Published: Oct-26-2021     Contents PurposeProcedure  1) Stop the VictorWeb Service  2) Create a copy of the config.js file  3) Edit config.js file  Reseed the Couch database  Update AdminUser: username and or Password    Locate the victor web built in administrator user account    Update the victor… Continue reading How to Reset the C•CURE Web Admin User/PW in C•CURE 9000 2.80

iStar Download Process

Article ID: SWH-KB-nID-000006581Applies To: C•CURE 9000 (General)Published: Oct-20-2021     iSTAR Driver Download Algorithm General Concept This article discusses the current iSTAR driver download algorithm in C•CURE 9000 2.70 or earlier, related to the current iSTAR controller family consisting of Classic, Pro, eX, Edge, Ultra, Ultra SE, and Ultra Video. Described is how the data is transferred… Continue reading iStar Download Process

Incorrect Power Supply DC Connector Type for SiteServer 3 / Desktop NVR

C•CURE 9000 TAB Article ID: SWH-TAB-nID-00006835Published: Oct-07-2021     BACKGROUND The wrong power supply may have shipped with the wrong DC Connector type in recent August/September 2021 shipments of the Software House (SWH) SiteServer 3, and the American Dynamics (AD) Desktop NVR. Both units use the same power supply and connector type.   SOLUTION Some of the… Continue reading Incorrect Power Supply DC Connector Type for SiteServer 3 / Desktop NVR