Category: Other

Batch Print Queue Appears but is Empty

Article ID: 000038323 Date Published: 09/01/2026 Symptoms After initiating a Batch Print job, it takes a long time for the Batch Print queue to finally appear When the Batch Print queue finally appears, it’s empty (reference the image below). No errors get logged in C•CURE 9000s SystemTrace diagnostic logging or in any of the Windows… Continue reading Batch Print Queue Appears but is Empty

Cannot Delete a Partition in C•CURE due to FK_HardwareFolder_PartitionID Reference Constraint

Article ID: 000038279 Date Published: 22/12/2025   Issue When attempting to delete a partition, you may encounter the following error: DELETE statement conflicted with the REFERENCE constraint “FK_HardwareFolder_PartitionID”. The conflict occurred in database “ACVSCore”, table “Access.HardwareFolder”, column PartitionID. Cause This error occurs because the partition is still referenced by folders in the Hardware Tree, Video… Continue reading Cannot Delete a Partition in C•CURE due to FK_HardwareFolder_PartitionID Reference Constraint

C•CURE 9000: Accessing Hidden Tabs in Server Configuration Application

Warning – Level 2 Document – Do Not Distribute Article ID: 000038206 Published: 31/10/2025 Overview Some users may have accidentally closed the Server Config window while trying to access the hidden tabs by clicking five times near the close (X) button. Fortunately, there’s a simpler and more reliable method to reveal these hidden tabs using… Continue reading C•CURE 9000: Accessing Hidden Tabs in Server Configuration Application

C•CURE 9000 Standalone to SAS Migration of User Defined Fields

Article ID: 000037749 Date Published: 22/10/2025 Purpose  This article outlines the step-by-step process for migrating User Defined Fields (UDFs) and personnel data from a Standalone system to a SAS (Shared Access System). Why You Must Follow This Procedure If your Standalone system contains any User Defined Fields (UDFs), the system cannot be migrated to a SAS until those… Continue reading C•CURE 9000 Standalone to SAS Migration of User Defined Fields

How To Use PktMon To Capture Traffic And Export To Wireshark

Article ID: 000038180 Date Published: 03/10/2025 Overview Pktmon (Packet Monitor) is a Windows command-line utility for network diagnostics. It can capture traffic at the packet level and export logs in a format compatible with Wireshark. Prerequisites Windows 10 version 2004 or later Administrator privileges Instructions 1.Open a Windows Command Prompt in Administrator mode. 2. Add… Continue reading How To Use PktMon To Capture Traffic And Export To Wireshark

Steps to Troubleshoot Report Display Issue

Article ID: 000038128 Date Published: 22/09/2025 Warning – Level 2 Document – Please do not distribute Steps Step 1: Run the report and observe how the data is displayed in the report. Step 2: If the report contains data but it is not displaying correctly, go to Layout Design > Report Settings to edit the… Continue reading Steps to Troubleshoot Report Display Issue

Workaround for ITv2 integration v6.0.349.349 causes Sync Conflict when installed on a C•CURE v3.0x SAS

Article ID: 000038138 Date Published: 19/09/2025 Warning – Level 2 Document – Please do not distribute Defect #CCUREIQ-90675 Issue ITv2 integration v6.0.349.349 for C•CURE v3.0x introduces a new feature where you can now import or manually add existing personnel records directly into ITv2 Panel configurations as ITv2 Panel Users. To facilitate manually adding personnel to (or… Continue reading Workaround for ITv2 integration v6.0.349.349 causes Sync Conflict when installed on a C•CURE v3.0x SAS

Resolving 503 Service Unavailable Error When Connecting to C•CURE-IQ or C•CURE Portal

Article ID: 000038142 Date Published: 22/09/2025 Symptoms When navigating to https://<hostname>/ccure or https://<hostname>/ccureportal for C•CURE-IQ or C•CURE Portal, the following error is displayed: “HTTP Error 503. The service is unavailable.” Resolution  Step 1: Check URL Reservation Open Command Prompt as Administrator and run: netsh http show urlacl url=https://+:443/ This command displays any existing URL reservation… Continue reading Resolving 503 Service Unavailable Error When Connecting to C•CURE-IQ or C•CURE Portal

‘New’ Button Greyed Out After installing Assa Abloy Wireless Lock Integration in C•CURE 9000

Article ID: 000036245 Date Published: 19/09/2025 Warning – Level 2 Document – Please do not distribute Problem Statement After installing the Assa Abloy wireless lock integration, users may notice that the ‘New’ button is greyed out for most hardware objects in the Hardware Tree pull-down menu. This issue persists even within the partition that contains the DSR (Device Service Resource).… Continue reading ‘New’ Button Greyed Out After installing Assa Abloy Wireless Lock Integration in C•CURE 9000