Tag: Itv2

Importing C•CURE 9000 Personnel Records into ITv2 Panels as ITv2 Users

Article ID: SWH-KB-000038143 Prerequisites To import C•CURE 9000 personnel records into ITv2 Panels: Each C•CURE 9000 personnel record must have a PIN. This PIN becomes the ITv2 User Code in the panel. The Text12 field in the C•CURE 9000 record must contain a value. This field is used to link the personnel record to the ITv2 User. CSV File Format… Continue reading Importing C•CURE 9000 Personnel Records into ITv2 Panels as ITv2 Users

Workaround for ITv2 integration v6.0.349.349 causes Sync Conflict when installed on a C•CURE v3.0x SAS

Article ID: 000038138 Date Published: 19/09/2025 Warning – Level 2 Document – Please do not distribute Defect #CCUREIQ-90675 Issue ITv2 integration v6.0.349.349 for C•CURE v3.0x introduces a new feature where you can now import or manually add existing personnel records directly into ITv2 Panel configurations as ITv2 Panel Users. To facilitate manually adding personnel to (or… Continue reading Workaround for ITv2 integration v6.0.349.349 causes Sync Conflict when installed on a C•CURE v3.0x SAS

How to use the Alarm Filter feature for the C•CURE 9000 ITv2 integration

Article ID: SWH-KB-000038077 The Alarm Filter feature in C•CURE 9000 is part of the ITv2 integration and is used for suppressing various types of messages from the ITv2 Panels (both the NEO panel and the PowerSeries Pro panel).  Active ITv2 Panels on a C•CURE system can be very busy and send an assortment of messages to the… Continue reading How to use the Alarm Filter feature for the C•CURE 9000 ITv2 integration

ITv2 Panel Configuration Isn’t Saved Correctly

Article ID: SWH-KB-nID-000034331 Published: Mar-29-2022 After configuring and saving a new NEO \ ITv2 Panel configuration in CCure9000, you may discover that the saved panel configuration has no values in any of the fields, as in the example illustrated below.  A NEO \ ITv2 Panel configuration in this condition won’t come online and function.  Also… Continue reading ITv2 Panel Configuration Isn’t Saved Correctly

How to ARM or DISARM ITv2 (NEO) Partitions with Card Admit

Article ID: SWH-KB-nID-000034941Published: Oct-06-2022   A common scenario for CCure9000 customers who are utilizing the ITv2 (NEO) integration is the need to ARM or DISARM specified ITv2 Partitions with a card admit.  Unfortunately, the most common configurations that customers use for this type of scenario result in the ITv2 Partitions only remaining momentarily ARMed or… Continue reading How to ARM or DISARM ITv2 (NEO) Partitions with Card Admit

How to Enable the DSC PowerSeries Neo Virtual Keypad

Article ID: SWH-KB-nID-000034409Published: Mar-11-2022         In order to access the DSC PowerSeries (NEO) Virtual Keypad for a particular C•CURE 9000 NEO Panel configuration, you must right-click on the desired NEO Panel configuration either in the NEO Panel Dynamic View or in the Hardware Tree.  When trying to access the NEO Virtual Keypad,… Continue reading How to Enable the DSC PowerSeries Neo Virtual Keypad