Month: January 2026

v3.10 C•CURE Converting a Cluster from TLS 1.2 to TLS 1.3 Encryption (one-step conversion)

This video demonstrates how to convert a controller using TLS 1.2 Encryption to TLS 1.3 Encryption in C•CURE 9000 v3.10.

Using Microsoft Third Party Certificates for iSTAR Controllers

Article ID: SWH-KB-000038444 Overview The following outlines how to use the Microsoft Active Directory Certificate Services to generate a set of certificates for use with iSTAR encrypted controllers and the C•CURE 9000 host. The certificates and keys provided to the system are used by the stunnel service to secure the channel between controllers and host.… Continue reading Using Microsoft Third Party Certificates for iSTAR Controllers

Licensing: HOST ID changing, unable to validate license due to WMI Corruption

Warning – Level 2 Document – Do Not Distribute Article ID: SWH-KB-000038253 Overview This article describes an issue where a C•CURE 9000 systems may fail to validate licenses because the system’s HOSTID value changes unexpectedly between validation attempts.  Problem Statement Systems may experience license validation failures due to inconsistent HOSTID values. Specifically, the HOSTID embedded… Continue reading Licensing: HOST ID changing, unable to validate license due to WMI Corruption

C•CURE 9000: Controller Dynamic View – Certificate Expiring Date Does Not Always Update

Article ID: 000038398 Date Published: 12/01/2026 Issue iSTAR Dynamic view for “Certificate Expiring Date” does not consistently update when switching encryption modes. Steps to Reproduce Set the system variable “Signed Certificate Expiring Days” to the maximum value of 10,000. Switch from default encryption mode to controller-based or host-based. Observe that the displayed certificate expiration time varies depending on the encryption mode selected. Note this issue was… Continue reading C•CURE 9000: Controller Dynamic View – Certificate Expiring Date Does Not Always Update

iSTAR Controllers : How to Open iSTAR Ultra Logs (.gpg) and Locate Log Files

Article ID: 000038396 Published: 12/01/2026 Warning – Level 2 Document – Do Not Distribute Overview iSTAR Ultra diagnostic logs are encrypted and compressed in a file named csc.tar.gz.gpg. These logs contain essential troubleshooting data such as kernal logs, syslogs, and boot logs. This guide explains: How to decrypt the .gpg file using Kleopatra How to… Continue reading iSTAR Controllers : How to Open iSTAR Ultra Logs (.gpg) and Locate Log Files

Notes about Replacement of iSTAR Ultra G1 SD Cards

Article ID: 000038332 Date Published: 12/01/2026 Summary Replacement SD cards are shipped with FW 6.6.9, the last unencrypted version available. The replacement SD card with FW v6.6.9 allows downgrading to a previous version or upgrading to a newer one. This is to allow sites the option to downgrade if necessary. However, once the firmware surpasses… Continue reading Notes about Replacement of iSTAR Ultra G1 SD Cards