Article ID: SWH-TAB-000025944 C•CURE Common TAB BACKGROUND Software House / Innometriks Limitations of the Cheetah SE Reader In RM Mode, if you wire more than 1 reader in an RS-485 chain, you will experience communication failures on that RS-485 chain. (SPAR# 606537) Target Reader Firmware Version: CheetahSE_OS_Update1 In RM Mode, Input / Output functions do… Continue reading Cheetah SE Limitations
Month: April 2019
iSTAR Ultra SD Card Manufacturers
Article ID: SWH-TAB-000025965 C•CURE 9000 TAB BACKGROUND In the fall of 2017, we moved to a more industrial quality SD card from Panasonic, for the iSTAR Ultra. The Panasonic cards have performed well, but due to lead time and availability issues, we have added a second supplier, Swissbit, for the supply of SD cards. Like… Continue reading iSTAR Ultra SD Card Manufacturers
C●CURE Visit Kiosk Guided Access Mode Display Timeout
Article ID: SWH-TAB-000025953 C•CURE 9000 TAB BACKGROUND Apple’s Guided Access Mode will enable the visitor check-in kiosk to be locked down to only allow the use of a single application by the visitors. In iOS 12.1.1, Apple released a new setting to resolve an issue that was experienced where the devices would shut off their… Continue reading C●CURE Visit Kiosk Guided Access Mode Display Timeout
Aperio v2 Doors do not Respond Properly to Door Actions if Grouped with V3 Doors
Article ID: SWH-TAB-000025966 C•CURE 9000 TAB BACKGROUND If grouped with v3 doors, Aperio v2 doors do not respond properly to door actions. Event Door Actions place Aperio v2 doors in SECURE MODE. Aperio v2 doors must be excluded from all door action activity. This critical update (2.70 SP3 CU01) generates a log file capturing all… Continue reading Aperio v2 Doors do not Respond Properly to Door Actions if Grouped with V3 Doors
Software House Controller Battery Information
Article ID: SWH-KB-000001630 Applies To: iSTAR This article will provide details on the types of batteries and the methods of local database backup used in the Software House access controller products. At a high level, the primary purpose of the batteries in the controllers is to maintain the current time during a power outage. Also,… Continue reading Software House Controller Battery Information
Why do Functioning Inputs Display Hardware Status Unknown?
Article ID: SWH-KB-000025786 Applies To: C•CURE 9000 (General) Question Why do many of the inputs on one or more C●CURE controllers display a hardware status of “unknown”, when those same inputs appear to be functioning properly? Answer The “unknown” state under hardware status means that the input has not yet generated any status change, since… Continue reading Why do Functioning Inputs Display Hardware Status Unknown?