3.00 Documentation – Software House

3.00 ITv2 Integration for C•CURE 9000 Release Notes

Enabling Auto Increment Card Number Functionality with Data Importing (for C•CURE 9000 versions 3.0 or 3.10)

Article ID: SWH-KB-000038329 Background The C•CURE 9000 Auto Increment Card Number System Variable is designed to automatically assign sequential Card Numbers when a new Credential is manually added to a personnel record. However, this same functionality is typically not available with Data Importing. In some cases, source data being imported may include Credential details but… Continue reading Enabling Auto Increment Card Number Functionality with Data Importing (for C•CURE 9000 versions 3.0 or 3.10)

ACVSCore.Access.JournalLogView Not Updating When Creating New Journals

Article ID: SWH-KB-000038520 Summary A defect in the current release prevents the ACVSCore.Access.JournalLogView from updating when a new Journal is created. This issue has been identified and is scheduled to be resolved in software version 3.00.5. Affected Functionality New Journals do not appear in JournalLogView. The JournalLogView content remains static until a change is made to an existing… Continue reading ACVSCore.Access.JournalLogView Not Updating When Creating New Journals

iSTAR Edge G1 and eX Controllers May Go Offline After a Qualys Scan

Article ID: SWH-KB-000038522 Summary Some customers may experience iSTAR Edge G1 and eX controllers unexpectedly going offline during Qualys vulnerability scans. This occurs when network vulnerability scanners actively probe the controller, which can disrupt normal operation and result in loss of connectivity until restarted. Issue During active vulnerability scanning, the iSTAR Edge G1 and eX… Continue reading iSTAR Edge G1 and eX Controllers May Go Offline After a Qualys Scan

Tyco WebBridge Duo Certificate Authority Compatibility Issue

Article ID: SWH-KB-000038493 Applies to: Tyco WebBridge with Duo dual authentication Products: C•CURE IQ / C•CURE 9000 Tracking Reference: CCUREIQ-103904 Summary Tyco WebBridge installations that integrate with Cisco Duo for dual authentication (MFA) may experience authentication failures due to Duo’s Certificate Authority (CA) bundle update. This issue is tracked internally under CCUREIQ-103904 and is resolved in specific C•CURE… Continue reading Tyco WebBridge Duo Certificate Authority Compatibility Issue

OSDP version of RM-4E, I8 are slow to detect Input changes

Article ID: SWH-KB-000037721 Issue Statement Slow input detection on OSDP RM-4E and I8. Affected Versions OSDP (G2) versions of RM-4E and I8. Symptoms When using an input on an ACM (G1 and G2), the response to an input (such as a Request-to-Exit button) occurs very quickly (approximately 200 milliseconds). When using an input on a… Continue reading OSDP version of RM-4E, I8 are slow to detect Input changes

Email Service Error: System.UnauthorizedAccessException – Access to the Path Is Denied When Sending Email

Article ID: SWH-KB-000038437 Summary Outbound email may fail with the error Email Service error: System.UnauthorizedAccessException: Access to the path is denied. One common cause is the service account’s temporary directory being full or inaccessible. Problem When sending email, the following error is generated: Email Service error: System.UnauthorizedAccessException: Access to the path is denied. This occurs when the… Continue reading Email Service Error: System.UnauthorizedAccessException – Access to the Path Is Denied When Sending Email

Workaround for Error When Attempting to Capture Signatures in C•CURE 9000 v3.0

Date Published: 09/02/2025 Article ID: 000038445 Problem Symptoms After clicking on the CAPTURE SIGNATURE button in a personnel record, you encounter this error: Error encountered in CCUREID (Error = Could not load file or assembly ‘SigPlusNET.dll’ or one of its dependencies. The specified module could not be found) Root Cause The msvcr100.dll file that should be located… Continue reading Workaround for Error When Attempting to Capture Signatures in C•CURE 9000 v3.0

How to determine how much Disk Space is used by each table in a Database

Article ID: SWH-KB-000038420 Overview To analyze disk space usage by table in SQL Server, you can use built-in SSMS reports for databases with a compatibility level of 90 or higher, or run a custom SQL query for lower compatibility levels. Method 1: Using SSMS Standard Report Open SQL Server Management Studio (SSMS). Connect to the… Continue reading How to determine how much Disk Space is used by each table in a Database

Visit Status remains “In Progress” after Visitor Checkout

Article ID: SWH-KB-000038418 Problem Description When a visit is created and a visitor is checked in (with or without a badge), the visit status is set to “In Progress.” However, after the visitor checks out, the status remains “In Progress” instead of transitioning to “Ended.” This issue is reproducible in the affected versions and occurs… Continue reading Visit Status remains “In Progress” after Visitor Checkout