C•CURE 9000 TAB Article ID: SWH-TAB-000024206 BACKGROUND Installation of some Windows Updates has been identified to cause an issue with C●CURE 9000 (regardless of version) client communications. If the update is not installed on all C●CURE 9000 clients and servers, remote clients (in a standalone environment) will see the following error: (On newer versions of… Continue reading Windows Update Causes C●CURE Client Connection Issue
Month: October 2018
ASSA ABLOY Locks Won’t Download if Initial Sync to DSR is not Performed
Article ID: SWH-KB-000024506 Applies To: Integrated Solutions BACKGROUND Customers deploying new DSRs must perform a sync after initial communications have been established. If this is not done, the system will allow the configuration of readers and other objects but clearances will not download, and the following error will appear in the tracelogs when trying to… Continue reading ASSA ABLOY Locks Won’t Download if Initial Sync to DSR is not Performed
Proper Shut Down Sequence for the iSTAR Ultra GCM
Article ID: SWH-KB-000025239 Applies To: iSTAR Ultra GCM Proper care in shutting down the iSTAR Ultra GCM is essential to avoiding SD card corruption. To shut down the iSTAR Ultra GCM correctly, locate the RESTART switch SW7 and the Rotary switch SW3 on the Ultra GCM Motherboard between the S.O.M. (System on Module) and the… Continue reading Proper Shut Down Sequence for the iSTAR Ultra GCM