Month: May 2025

Error in C•CURE Portal when creating new visit: at least one visitor needs to be added

Article Number: SWH-KB-000037831 Symptom When a receptionist creates a new visit in the Portal, an error appears when saving the visit, stating that at least one visitor needs to be added, however the visitor is already present in the visit record. Cause Visit Site on SAS is set to create new visitors in the MAS/Global partition.… Continue reading Error in C•CURE Portal when creating new visit: at least one visitor needs to be added

Thyssenkrupp elevator integration goes into communication failure due to timeout setting

Article Number: SWH-KB-000037826 The default timeout setting in the T/K Elevator integration is too low, and the integration may experience excessive communication failure events as a result.  Resolution Check the Config file for the integration and identify the timeout setting. The setting is in milliseconds. The default setting in the integration is 3000 or 3 seconds,… Continue reading Thyssenkrupp elevator integration goes into communication failure due to timeout setting

TST-100 readers become unresponsive when a DESFire EV2 access card is rapidly swiped across the reader

Article Number: SWH-KB-000037668 Affected Versions OSDP (G2) versions of RM-4E and I8. Symptoms TST-100 readers configured for DESFire/EV2 cards (DESFire and Wedge Mode) function appropriately when access cards are presented to the reader by placing it over the read-head in the area identified on the reader enclosure. However, vigorously swiping an access card across the… Continue reading TST-100 readers become unresponsive when a DESFire EV2 access card is rapidly swiped across the reader

iSTAR Ultra G1 Firmware Update Fails when FIPS mode is Enabled

Article ID: 000037722 Date Published: 20/05/2025 Issue Firmware updates fail on iSTAR Ultra G1 controllers that are configured to use controller-based encryption with FIPS mode enabled and running firmware versions 6.9.3 through 6.9.6. Affected Versions G1 Ultra iSTAR firmware versions 6.9.3 through 6.9.6. Symptoms When updating controller firmware through the hardware tree in the C•CURE… Continue reading iSTAR Ultra G1 Firmware Update Fails when FIPS mode is Enabled

Reports that are run and exported in RTF format via C•CURE Event don’t get sent to the printer

Introduction Microsoft released an emergency security alert noting a vulnerability in Microsoft Word that would allow hackers to take over users’ computers. Their way in: RTF files, a widely used word-processing format. It can even affect users when the files are seen in preview mode, such as through Microsoft Outlook.  This can impact C•CURE 9000… Continue reading Reports that are run and exported in RTF format via C•CURE Event don’t get sent to the printer

Server Error in victorWebService Application: Inheritance Security Rules Violated by Type

Article ID: 000037804 Date Published: 19/05/2025 Warning – Level 2 Document, please do not distribute  Symptom The following error is encountered when attempting to connect to the victorWebService web page:  Server Error in ‘/victorwebservice’ Application.Inheritance security rules violated by type: ‘System.Web.Mvc.MvcWebRazorHostFactory’. Derived types must either match the security accessibility of the base type or be… Continue reading Server Error in victorWebService Application: Inheritance Security Rules Violated by Type

C•CURE 9000 3.00.3 with .NET 8.0

Article ID: 000037711 Published Date: 19/05/2025 Warning – Level 2 Document, please do not distribute Issue Description Recently our C•CURE Enterprise system was updated to from 2.8 to 3.00.3. Apparently, it was installed with dotnet version 7 and they would like us to upgrade dotnet version 8. (https://dotnet.microsoft.com/en-us/download/dotnet/8.0). Can we do this without any harmful… Continue reading C•CURE 9000 3.00.3 with .NET 8.0

Health monitoring is default enabled when System Variable is added – potentially causing memory leaks

Warning – Level 2 Document, please do not distribute Introduction The Victor Health Monitoring Dashboard provides a detailed status of Security objects. The Health Monitoring system can experience performance issues on systems that are experiencing rapidly occurring fault issues. Sites that have previously shut this function off to avoid performance issues should verify the outlined… Continue reading Health monitoring is default enabled when System Variable is added – potentially causing memory leaks