Article ID: SWH-KB-nID-000006747 Applies To: C•CURE 9000 (General) How to Bring Your Most Recent Production Journal from the Old System to the New System When upgrading a system and using a new server as the target, it is possible to leave the production system running during the process so that panic buttons and manual actions… Continue reading How to Upgrade C•CURE Without Losing Journal Transactions
Month: March 2022
Cannot Log in to C•CURE Web and the NodeWatcher Log Is Showing Continuous Restarts
Article ID: SWH-KB-nID-000034545 INTERNAL Symptom – Unable to log in to C•CURE Web. Once the user enters their username and password, there is no response and the page does not update. The NodeWatcher log will also increase in size quite rapidly.This issue is found in C•CURE 9000 version 2.80, but may exist in… Continue reading Cannot Log in to C•CURE Web and the NodeWatcher Log Is Showing Continuous Restarts
Audit Log Shows the Service Account Making Changes Instead of the Operator
C•CURE 9000 TAB Article ID: SWH-TAB-nID-000006749 BACKGROUND A situation has been identified in which operations that occur can show up as being completed by the service account that is running the CrossFire Service and not the Operator that actually preformed the action. Actions such as, but not limited to; Record modifications, unlocking Doors, acknowledging… Continue reading Audit Log Shows the Service Account Making Changes Instead of the Operator
Unable to Connect to Master or Target Server ‘ACVSCore’ Error in DBManager
Article ID: SWH-KB-nID-000006751 Applies To: C•CURE 9000 (General) Symptom(s) When installing C•CURE it may fail with an error saying that you do not have access to the Tyco databases. In the DBManager log file you may see: Unable to connect to master or target server ‘ACVSCore’. You must have a user with the same password in… Continue reading Unable to Connect to Master or Target Server ‘ACVSCore’ Error in DBManager
How to Order Touchscreen Command Options on the TST-100
Article ID: SWH-KB-nID-000006753Applies To: C•CURE 9000 (General) Touchscreen Text Commands To add commands to the TST-100, from the Areas and Zones area, select Keypad Commands and create a new object. From there on the Touchscreen tab, enter text into the Touchscreen Text box. The text in these boxes will be sorted alphanumerically by the TST-100… Continue reading How to Order Touchscreen Command Options on the TST-100
Pre Admit iSTAR Door Trigger
Article ID: SWH-KB-nID-000006553 Pre Admit status is a special case used to activate a panel event on a card swipe before the door is opened. It is used with the Activate Event action to activate an event that can, for example, change the state of an output on the iSTAR panel. This differs from the more… Continue reading Pre Admit iSTAR Door Trigger
Installation or Upgrade to C•CURE9000 v2.90 Fails with “SQL Service Is Not Running” Error Message
Article ID: SWH-KB-nID-000017532 INTERNAL Symptoms Installing or upgrading to C•Cure9000 v2.90 will fail, with a “SQL Service is not running” error message, if the customer’s SQL instance and Domain have identical names, like in the example illustrated below. Note that this will occur even though the SQL Service is actually running. Solution To resolve this… Continue reading Installation or Upgrade to C•CURE9000 v2.90 Fails with “SQL Service Is Not Running” Error Message
How to Troubleshoot BACnet Communications over the Network with C•CURE 9000
Article ID: SWH-KB-nID-000034544 Troubleshooting BACnet Overview of setup environment for BACnet troubleshooting Confirm C•CURE 9000 is licensed for BACnet and CrossFire and the integration driver is running. Outgoing configuration setup within C•CURE 9000 The Gateway should be configured and the objects available. In this scenario, the object is a C•CURE 9000 event that is… Continue reading How to Troubleshoot BACnet Communications over the Network with C•CURE 9000
How To Upgrade Firmware of TST-100 Touchscreen Reader
Article ID: SWH-KB-nID-000006842Published: 3-18-2022 CCURE9000_SWH-KB-nID-000006842_lt_en
Administration Station Error: Incorrect Syntax near the Keyword ‘Order’
Article ID: SWH-KB-nID-000006848Applies To: C•CURE 9000 (General)Version: 2.90 Symptom(s) Following an upgrade of CCURE from 2.6x to 2.9x, the following error message appears after opening the Administration Station application: Error: Incorrect syntax near the keyword ‘ORDER’. Invalid usage of the option next in the FETCH statement. The same error will appear in SystemTrace: <ACVS_M>DataServiceEngine.FindCollection Error:… Continue reading Administration Station Error: Incorrect Syntax near the Keyword ‘Order’