Month: August 2020

Cannot Add a Credential to Global Personnel from an Administration Workstation Client

Article ID: SWH-KB-000027164 Applies To: C•CURE 9000 (General) Version: All Published: Aug-02-2020 Symptom(s)   Operators are unable to add a credential to a global personnel record from a client connected to a SAS. The following error appears: Unexpected Error The Application generated an internal error. See the Event Log for more information. An error has… Continue reading Cannot Add a Credential to Global Personnel from an Administration Workstation Client

Maps Load very Slowly in Monitoring Station or Administration Workstation

Article ID: SWH-KB-000027163 Applies To: C•CURE 9000 (General) Version: 2.80 Published: Aug-02-2020 Symptom(s) Maps take a minute or longer to fully appear when opened in the C•CURE Monitoring station or in the Administration Workstation. Cause SPAR 661496: The method used to load objects in maps was not optimized. Solution  The issue has been resolved in… Continue reading Maps Load very Slowly in Monitoring Station or Administration Workstation