Introduction This article will detail how to access advanced troubleshooting tools for the victor Application server. How to enter Server Manager diagnostic mode 1. On the victor application server, right-click on the ‘Server Configuration’ shortcut on the desktop and select ‘Run as administrator’. This will launch the default Server Configuration tabs. 2. Below the ‘X’… Continue reading Server Manager Diagnostic Mode
Category: Video
Uninstall Of The Avigilon CCure 9000 Integration Fails
Article ID: SWH-KB-nID-000008420 Published: Oct-06-2022 Avigilon support case 2108-3551342 has addressed this issue with a new integration driver version 1.3.10. This scenario has been seen with CCure version 2.90 but could be noticed in other CCure versions as well. The fix relates to the uninstaller failing if the CCure database is not running. Avigilon has… Continue reading Uninstall Of The Avigilon CCure 9000 Integration Fails
C•CURE Versions 2.80 and 2.90 Have Been Reporting Excessive Video Loss Alerts from Exacq Servers
Article ID: SWH-KB-nID-000034802 INTERNAL Several customer sites report that they are getting many Video Loss camera alerts from Exacq Servers to C•CURE 9000 when there is actually no video loss to those cameras. Sites are reporting that the ExacqVision server shows that no Video Loss events were even logged. Video from… Continue reading C•CURE Versions 2.80 and 2.90 Have Been Reporting Excessive Video Loss Alerts from Exacq Servers
VideoEdge Service Fails to Start when IllustraConnect_V1.1_Setup is Installed on the C•CURE 9000 Version 2.30 R2 SiteServer
C•CURE 9000 TAB Article ID: TAB2014-21 December 8, 2014 BACKGROUND Software House has identified an issue that occurs when “illustraConnect_V1.1_Setup” is installed on the C•CURE 9000 v2.30 R2 SiteServer. When “illustraConnect_V1.1_Setup” is installed on the C•CURE 9000 v2.30 R2, the VideoEdge Service fails to start. SOLUTION Uninstall “illustraConnect_V1.1_Setup” from the C•CURE 9000 v2.30 R2 SiteServer.… Continue reading VideoEdge Service Fails to Start when IllustraConnect_V1.1_Setup is Installed on the C•CURE 9000 Version 2.30 R2 SiteServer