C•CURE Common TAB Article ID: SWH-TAB-000025422 BACKGROUND An uncommon issue has been found with all legacy iSTAR controllers (PRO, eX, and Edge) after a backup has been performed, when running firmware version 6.2.6 (Edge, eX) and version 5.2.D (PRO). After a backup has been performed, the next time the controller boots up, it will hang… Continue reading iSTAR Controller Event Hang/Backup Issue
Month: November 2018
Licensing Application Generates Invalid HostID Due to Issues on Redundant Platform
Article ID: SWH-KB-000025400 Applies To: C•CURE 9000 (General) SYMPTOM C●CURE suddenly indicates that the are ‘No Licenses available for Client connection’. The license must be re-selected in the Licensing application, or a new license must be obtained and Crossfire restarted, to recover. BACKGROUND This symptom occurs in 2.50 and 2.60 on systems that are running the… Continue reading Licensing Application Generates Invalid HostID Due to Issues on Redundant Platform
2.70 C●CURE 9000 does not Create License Log File in the Default Folder
C●CURE 9000 TAB Article ID: SWH-TAB-000025246 BACKGROUND When troubleshooting issues with licensing and TycoESS service failures, it is instrumental to inspect the license log file which is created by default in the C:\Users\Public\Documents folder. Version 2.70 is not configured to generate this file. The purpose of this document is to provide instructions on how to… Continue reading 2.70 C●CURE 9000 does not Create License Log File in the Default Folder
Classic Web Client Requires Ping\ICMP
Article ID: SWH-KB-000025368 Applies To: C•CURE 9000 Classic Web Client SUMMARY The C●CURE 9000 Classic Web Client requires that Ping/ICMP be enabled. If Ping is disabled, the client may establish the session, but selecting an object (i.e. Personnel, Dynamic Views, Reporting) will result in the following error: WebClient detected an Unhandled exception. After the initial… Continue reading Classic Web Client Requires Ping\ICMP