C•CURE 9000 TAB Article ID: SWH-TAB-nID-000006515Version: Ultra Series 6.7.0, Edge G2 6.8.1Published: May-20-2021 BACKGROUND Firmware version 6.7.0 for the Ultra series of controllers introduced a 21-character limit for the hostname of a master controller. This prevented some customers from using a longer Fully Qualified Domain Name (FQDN) as the hostname. This also affects the iSTAR Edge G2… Continue reading 21-character Hostname Limit in iSTAR Ultra and iSTAR Edge G2
Month: May 2021
2.90 Administration Workstation Fails to Start
C•CURE 9000 TAB Article ID: SWH-TAB-nID-000006511Version: 2.90Published: May-18-2021 BACKGROUND After an upgrade or during a period of time when configuring more and more objects, the Administration Workstation might fail to open, and may show the following error message: ROOT CAUSE The Administration Workstation GUI (Graphical User Interface) tries to open more than 10.000 GDI handles (Windows… Continue reading 2.90 Administration Workstation Fails to Start
Error: The Configuration File Specifies a Server Endpoint that is Invalid
Article ID: SWH-KB-nID-000006506Applies To: C•CURE 9000 (General)Published: May-17-2021 BACKGROUND In Server Configuration Application, the CrossFire Framework Service is in a Start Pending state and will not start. The computer name and the IP of the CCURE 9000 server was changed. There will be an error in the System Trace logs (located in the C:\Program Files (x86)\Tyco\Crossfire\Logging directory): “The configuration file… Continue reading Error: The Configuration File Specifies a Server Endpoint that is Invalid
Error 1603 Installation Success or Error Status – VictorWeb Service API Failed to Install
Article ID: SWH-KB-nID-000006505Applies To: C•CURE 9000 (General)Published: May-16-2021 BACKGROUND Attempting to install the victor Web Service API on the application or remote web server returned error 1603. The victor Web Service API is necessary for the C•CURE Portal (Visitor Management) to work. Errors in the C:\Program Files (x86)\Tyco\VictorWeb\Logs\victorweb.log: First Error in the VictorWeb… Continue reading Error 1603 Installation Success or Error Status – VictorWeb Service API Failed to Install
iSTAR Controllers Fail To Come Online Due To GAPBManager Errors
Article ID: SWH-KB-nID-000006498Applies To: C•CURE 9000 (General)Published: May-16-2021 Symptom(s) iSTAR controllers fail to come online following a restart of Crossfire and ISTAR Driver services on the Application Server. In the Application Server’s SystemTrace log, the following error appears every few seconds: Run the command Netstat -a from a CMD prompt and verify that… Continue reading iSTAR Controllers Fail To Come Online Due To GAPBManager Errors
Go Reader Checkpoint Feature Loses Personnel Information
Article ID: SWH-KB-nID-000006503Applies To: C•CURE 9000 (General)Published: May-16-2021 Symptom(s) On a Go Reader device, several credentials that were successfully checked into a checkpoint now show up “blank”, with missing pictures, “unknown” name, and a card number of 0. Reading the same credential a second time may cause two identical records to be displayed… Continue reading Go Reader Checkpoint Feature Loses Personnel Information
Axis IP Camera Pop-up View Doesn’t Appear after Right-clicking the Camera and Selecting Pop-up View
C•CURE 9000 TAB Article ID: SWH-TAB-nID-000006499 Published: May-11-2021 BACKGROUND When right-clicking on an AXIS IP camera and selecting Pop-up view, the pop-up view never appears. This TAB replaces TAB 2015-02. SOLUTION For version 2.80 and higher, the installation file can be found in the base version install media at: Full_ISOImage\Prerequisites\Axis Media Control Redistributable In 2.70… Continue reading Axis IP Camera Pop-up View Doesn’t Appear after Right-clicking the Camera and Selecting Pop-up View