C•CURE 9000 TAB Article ID: SWH-TAB-000025729 BACKGROUND When upgrading to C●CURE 9000 2.70, the installation may fail (at the point when DBManager runs, as part of the upgrade) with the generic error “Ensure your account has rights to the Tyco databases.” Inspection of the DBManager_Deploy_UNIFIEDSERVER-someDateString.log (someDateString would be an actual date and time string of… Continue reading How to Avoid Upgrade Failure Due to Database Collation Mismatch
Month: January 2019
Gathering Information on Installed Software, Features and Hotfixes on Windows
Article ID: SWH-KB-000025663 Version: 2 Published: Jan-17-2019 Updated: Oct-29-2019 Using PowerShell, a customer can gather information on what software is installed, along with the version, install date and publisher (other columns are available, as well). The command below will gather those four things and export them to a CSV file on the Desktop of the… Continue reading Gathering Information on Installed Software, Features and Hotfixes on Windows
iSTAR Ultra Duplicate MAC Address
C•CURE Common TAB Article ID: SWH-TAB-000025594 BACKGROUND Johnson Controls has discovered that a small number of iSTAR Ultra Controllers were shipped to the field with a set of duplicate MAC addresses that are identical to another set of iSTAR Ultra MAC addresses. The issue was traced back to our Test Manufacturing Process during the May… Continue reading iSTAR Ultra Duplicate MAC Address