Month: August 2023

Unexpected CrossFire shutdown in C•CURE 2.90 SP6

Date: August 09, 2023TAB number: SWH-TAB-000036604Topic: Unexpected CrossFire shutdown in C•CURE 2.90 SP6       Issue statementThis issue affects C•CURE 9000 v2.90 systems with the S321-IP Controller integration. If you upgrade your system to v2.90 SP6, after the Component Framework Service starts, CrossFire shuts down.   BackgroundAfter the Crossfire Server Component Framework Service starts,… Continue reading Unexpected CrossFire shutdown in C•CURE 2.90 SP6

Recommended Antivirus Setting P2000 Options

Article ID: SWH-TAB-000036590Published: 08/08/2023       Please note, these recommended settings apply only to C•CURE 9000 Servers that have any of the following P2000 Options and other hardware integrations installed: CC9000-CK721A CC9000-S321IP CC9000-MSEA CC9000-HIDEVO CC9000-IFC Assa Abloy DSR 8 Anti-Virus/Anti-Malware:Under normal circumstances the anti-virus/anti-malware services running should not cause an issue. That being said,… Continue reading Recommended Antivirus Setting P2000 Options

New Schedules created in C•CURE 9000 must also be added to CK721-A panels

Article ID: SWH-TAB-000036589Published: 08/08/202 Timezones in P2000 will be converted to Schedules in C•CURE 9000 by the Data Migration tool, and associated with the CK721-A panels as they were in p2000. (You can read more about that in the Data Migration manual and in the Training Modules)   Once the system has been migrated, however, any… Continue reading New Schedules created in C•CURE 9000 must also be added to CK721-A panels

How to perform a Badge Resync for a door connected to a CK721-A on C•CURE 9000

Article ID: SWH-TAB-000036588  Published: 07/08/2023         This article shows two ways to perform a badge resync for a door connected to CK721-A running on C•CURE 9000.    Please Note: Antipassback and Entry / Exit only works for doors connected to the same CK721-A is running on the C•CURE 9000    Method 1: … Continue reading How to perform a Badge Resync for a door connected to a CK721-A on C•CURE 9000

Clear Database and Write to Flash Must be Done Before Enabling and Downloading a CK721-A Panel Being Migrated to C•CURE 9000

Article ID: SWH-TAB-000036586  Published: 04/08/2023   When migrating a CK721-A controller from P2000 to C•CURE 9000, there are 6 key steps that must be performed before you can enable the CK721-A on the C-CURE 9000 and it receives its first download from C•CURE 9000.    Make sure the C•CURE 9000 Server can ping the panel. You… Continue reading Clear Database and Write to Flash Must be Done Before Enabling and Downloading a CK721-A Panel Being Migrated to C•CURE 9000