Article ID: SWH-KB-000038520 Summary A defect in the current release prevents the ACVSCore.Access.JournalLogView from updating when a new Journal is created. This issue has been identified and is scheduled to be resolved in software version 3.00.5. Affected Functionality New Journals do not appear in JournalLogView. The JournalLogView content remains static until a change is made to an existing… Continue reading ACVSCore.Access.JournalLogView Not Updating When Creating New Journals
Category: 2.90 Documentation
iSTAR Edge G1 and eX Controllers May Go Offline After a Qualys Scan
Article ID: SWH-KB-000038522 Summary Some customers may experience iSTAR Edge G1 and eX controllers unexpectedly going offline during Qualys vulnerability scans. This occurs when network vulnerability scanners actively probe the controller, which can disrupt normal operation and result in loss of connectivity until restarted. Issue During active vulnerability scanning, the iSTAR Edge G1 and eX… Continue reading iSTAR Edge G1 and eX Controllers May Go Offline After a Qualys Scan
Tyco WebBridge Duo Certificate Authority Compatibility Issue
Article ID: SWH-KB-000038493 Applies to: Tyco WebBridge with Duo dual authentication Products: C•CURE IQ / C•CURE 9000 Tracking Reference: CCUREIQ-103904 Summary Tyco WebBridge installations that integrate with Cisco Duo for dual authentication (MFA) may experience authentication failures due to Duo’s Certificate Authority (CA) bundle update. This issue is tracked internally under CCUREIQ-103904 and is resolved in specific C•CURE… Continue reading Tyco WebBridge Duo Certificate Authority Compatibility Issue
OSDP version of RM-4E, I8 are slow to detect Input changes
Article ID: SWH-KB-000037721 Issue Statement Slow input detection on OSDP RM-4E and I8. Affected Versions OSDP (G2) versions of RM-4E and I8. Symptoms When using an input on an ACM (G1 and G2), the response to an input (such as a Request-to-Exit button) occurs very quickly (approximately 200 milliseconds). When using an input on a… Continue reading OSDP version of RM-4E, I8 are slow to detect Input changes
iSTAR Journal Message “Certificate will expire in X days” after Certificate Switch
Article ID: SWH-KB-000038477 Summary Customers may see recurring journal messages stating “Certificate will expire in X days” for iSTAR controllers even after certificates have successfully switched from default to host‑based or panel certificates. Versions Affected Issue has been noticed in the following version, and can be seen in other version: C•CURE versions: 2.90 SP6 2.90 SP7 CU01 3.00.4 CU02… Continue reading iSTAR Journal Message “Certificate will expire in X days” after Certificate Switch
Email Service Error: System.UnauthorizedAccessException – Access to the Path Is Denied When Sending Email
Article ID: SWH-KB-000038437 Summary Outbound email may fail with the error Email Service error: System.UnauthorizedAccessException: Access to the path is denied. One common cause is the service account’s temporary directory being full or inaccessible. Problem When sending email, the following error is generated: Email Service error: System.UnauthorizedAccessException: Access to the path is denied. This occurs when the… Continue reading Email Service Error: System.UnauthorizedAccessException – Access to the Path Is Denied When Sending Email
How to determine how much Disk Space is used by each table in a Database
Article ID: SWH-KB-000038420 Overview To analyze disk space usage by table in SQL Server, you can use built-in SSMS reports for databases with a compatibility level of 90 or higher, or run a custom SQL query for lower compatibility levels. Method 1: Using SSMS Standard Report Open SQL Server Management Studio (SSMS). Connect to the… Continue reading How to determine how much Disk Space is used by each table in a Database
Data Import Results not created in Global Partition
Article ID: SWH-KB-000038406 Background There are two common scenarios way you can encounter the Data Import error “Data Import Results cannot be created in Global Partition”. Both scenarios will occur in a C•CURE 9000 ENTERPRISE environment. In an ENTERPRISE system, Data Import configurations can’t be created in the GLOBAL Partition and as such, neither can… Continue reading Data Import Results not created in Global Partition
Synchronization Conflict: Unknown SQL Error: The DELETE statement conflicted with the REFERENCE constraint “FK_PersonnelClearancePair_ClearanceID”
Warning – Level 2 Document – Do Not Distribute Date Published: 06/02/2025 Article ID: 000038464 Conflict Wording Unknown SQL Error: The DELETE statement conflicted with the REFERENCE constraint “FK_PersonnelClearancePair_ClearanceID”. The conflict occurred in database “ACVSCore”, table “Access.PersonnelClearancePair”, column ‘ClearanceID’. The statement has been terminated. (Object name is provided and = the ClearanceID in that specific… Continue reading Synchronization Conflict: Unknown SQL Error: The DELETE statement conflicted with the REFERENCE constraint “FK_PersonnelClearancePair_ClearanceID”
Slow Handle Leak on C•CURE 2.90 SP7 and above for CrossFire.Server.exe and CrossFire.ServerComponentFramework.exe
Article ID: 000038426 Date Published: 02/02/2026 Background A slow handle leak has been identified in CrossFire.ServerComponentFramework.exe and SoftwareHouse.CrossFire.Server.exe. Over extended system uptimes, the number of active handles gradually increases and is never fully released. Once handle usage becomes high enough, the affected services can become unstable and may stop unexpectedly. Systems may exhibit unusual behaviour or general instability.… Continue reading Slow Handle Leak on C•CURE 2.90 SP7 and above for CrossFire.Server.exe and CrossFire.ServerComponentFramework.exe