Month: May 2022

OSDP Readers Randomly Going Offline and Not Recovering until ACM Reset or a Reader Power Cycle

C•CURE 9000 TAB Article ID: SWH-TAB-nID-000034879     It has been reported that some OSDP readers will go offline and will not recover on their own until the iSTAR Ultra ACM is reset or a power cycle has been performed on that reader(s).     Solution Upgrading the iSTAR Ultra firmware to version 6.8.9.24214 resolves… Continue reading OSDP Readers Randomly Going Offline and Not Recovering until ACM Reset or a Reader Power Cycle

HID Signo Series Readers Do Not Establish Communications in OSDP Mode

C•CURE 9000 TAB Article ID: SWH-TAB-nID-000034840     Software House has found some HID Signo readers may not establish OSDP communications for the first time (right out of the box), when trying to connect to the panel when configured for OSDP secure channel (encrypted) mode.  HID has identified the issue may be resolved by reinstalling/upgrading the… Continue reading HID Signo Series Readers Do Not Establish Communications in OSDP Mode

DST Time Change Causes Clearances to Activate or Expire One Hour Off Schedule

Article ID: SWH-KB-nID-000034816   Symptom Clearances that are set to expire will expire an hour earlier than configured when Daylight Savings Time is active. Cause C*CURE 2.80 and 2.90 experience an issue where the DST offset is not properly considered when activating or expiring clearances. Solution This behavior is resolved in C*CURE 2.80 SP8 CU01… Continue reading DST Time Change Causes Clearances to Activate or Expire One Hour Off Schedule