Category: Knowledge Articles

Enabling Auto Increment Card Number Functionality with Data Importing (for C•CURE 9000 versions 3.0 or 3.10)

Article ID: SWH-KB-000038329 Background The C•CURE 9000 Auto Increment Card Number System Variable is designed to automatically assign sequential Card Numbers when a new Credential is manually added to a personnel record. However, this same functionality is typically not available with Data Importing. In some cases, source data being imported may include Credential details but… Continue reading Enabling Auto Increment Card Number Functionality with Data Importing (for C•CURE 9000 versions 3.0 or 3.10)

ACVSCore.Access.JournalLogView Not Updating When Creating New Journals

Article ID: SWH-KB-000038520 Summary A defect in the current release prevents the ACVSCore.Access.JournalLogView from updating when a new Journal is created. This issue has been identified and is scheduled to be resolved in software version 3.00.5. Affected Functionality New Journals do not appear in JournalLogView. The JournalLogView content remains static until a change is made to an existing… Continue reading ACVSCore.Access.JournalLogView Not Updating When Creating New Journals

iSTAR Edge G1 and eX Controllers May Go Offline After a Qualys Scan

Article ID: SWH-KB-000038522 Summary Some customers may experience iSTAR Edge G1 and eX controllers unexpectedly going offline during Qualys vulnerability scans. This occurs when network vulnerability scanners actively probe the controller, which can disrupt normal operation and result in loss of connectivity until restarted.  Issue During active vulnerability scanning, the iSTAR Edge G1 and eX… Continue reading iSTAR Edge G1 and eX Controllers May Go Offline After a Qualys Scan

C•CURE 9000 v3.10 – Workaround to Restore Legacy Operator Creation (OAuth Not Configured)

Warning – Level 2 Document – Do Not Distribute Article ID: 000038512 Date Published: 09/03/2026 Version Affected 3.10/3.10.1 and later 3.10.x builds. Issue On C•CURE 9000 v3.10 systems without an OAuth/Enhanced Authentication service configured, operators cannot be created or edited unless the OAuth Identifier field is populated. When a value is entered, the save operation… Continue reading C•CURE 9000 v3.10 – Workaround to Restore Legacy Operator Creation (OAuth Not Configured)

CrossFire Service Crash when enbaling Host or Controller based Encryption on C•CURE 9000 v2.70 SP7

Article ID: 00003497 Date Published: 09/03/2026 Applies To C•CURE 9000 v2.70 SP7 Environments attempting to switch from default encryption to host based or controller-based encryption. Summary When enabling host-based encryption or controller-based encryption on C•CURE 9000 v2.70 SP7, the crossfire framework service may terminate unexpectedly. The failure occurs during Elliptic Curve Cryptography (ECC) Certificate Authority… Continue reading CrossFire Service Crash when enbaling Host or Controller based Encryption on C•CURE 9000 v2.70 SP7

Edge G1 Controllers Fail to Come Online after Switch from Default to Host-based Encryption. Stunnel error: wrong curve

Warning – Level 2 Document – Do Not Distribute Article ID: 000038494 Date Published: 09/03/2026 Symptom Edge G1 controllers fail to come online after switch from default to host-based encryption. Host monitoring shows a successful certificate creation and download to controller. The following error in stunnel.exe process is seen in stunnel log when certificate is… Continue reading Edge G1 Controllers Fail to Come Online after Switch from Default to Host-based Encryption. Stunnel error: wrong curve

Tyco WebBridge Duo Certificate Authority Compatibility Issue

Article ID: SWH-KB-000038493 Applies to: Tyco WebBridge with Duo dual authentication Products: C•CURE IQ / C•CURE 9000 Tracking Reference: CCUREIQ-103904 Summary Tyco WebBridge installations that integrate with Cisco Duo for dual authentication (MFA) may experience authentication failures due to Duo’s Certificate Authority (CA) bundle update. This issue is tracked internally under CCUREIQ-103904 and is resolved in specific C•CURE… Continue reading Tyco WebBridge Duo Certificate Authority Compatibility Issue

OSDP version of RM-4E, I8 are slow to detect Input changes

Article ID: SWH-KB-000037721 Issue Statement Slow input detection on OSDP RM-4E and I8. Affected Versions  OSDP (G2) versions of RM-4E and I8. Symptoms When using an input on an ACM (G1 and G2), the response to an input (such as a Request-to-Exit button) occurs very quickly (approximately 200 milliseconds). When using an input on a… Continue reading OSDP version of RM-4E, I8 are slow to detect Input changes