Tag: End User

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Enabling Auto Increment Card Number Functionality with Data Importing (for C•CURE 9000 versions 3.0 or 3.10)

Article ID: SWH-KB-000038329 Background The C•CURE 9000 Auto Increment Card Number System Variable is designed to automatically assign sequential Card Numbers when a new Credential is manually added to a personnel record. However, this same functionality is typically not available with Data Importing. In some cases, source data being imported may include Credential details but… Continue reading Enabling Auto Increment Card Number Functionality with Data Importing (for C•CURE 9000 versions 3.0 or 3.10)

ACVSCore.Access.JournalLogView Not Updating When Creating New Journals

Article ID: SWH-KB-000038520 Summary A defect in the current release prevents the ACVSCore.Access.JournalLogView from updating when a new Journal is created. This issue has been identified and is scheduled to be resolved in software version 3.00.5. Affected Functionality New Journals do not appear in JournalLogView. The JournalLogView content remains static until a change is made to an existing… Continue reading ACVSCore.Access.JournalLogView Not Updating When Creating New Journals

iSTAR Edge G1 and eX Controllers May Go Offline After a Qualys Scan

Article ID: SWH-KB-000038522 Summary Some customers may experience iSTAR Edge G1 and eX controllers unexpectedly going offline during Qualys vulnerability scans. This occurs when network vulnerability scanners actively probe the controller, which can disrupt normal operation and result in loss of connectivity until restarted.  Issue During active vulnerability scanning, the iSTAR Edge G1 and eX… Continue reading iSTAR Edge G1 and eX Controllers May Go Offline After a Qualys Scan

CrossFire Service Crash when enbaling Host or Controller based Encryption on C•CURE 9000 v2.70 SP7

Article ID: 00003497 Date Published: 09/03/2026 Applies To C•CURE 9000 v2.70 SP7 Environments attempting to switch from default encryption to host based or controller-based encryption. Summary When enabling host-based encryption or controller-based encryption on C•CURE 9000 v2.70 SP7, the crossfire framework service may terminate unexpectedly. The failure occurs during Elliptic Curve Cryptography (ECC) Certificate Authority… Continue reading CrossFire Service Crash when enbaling Host or Controller based Encryption on C•CURE 9000 v2.70 SP7