Category: C•CURE Portal

JCI Badge Service in C•Cure 9000 v3.10

Article ID: 000038322 Date Published: 09/01/2026 Scenario In C•CCURE 9000 v3.10, a new Windows Service named “JCI Badge Service” has been added to the C•CCURE 9000 application. This new Service will be accessible in the Server Configuration Application and in Windows Services as illustrated in the two images directly below. Symptoms To print Badges in… Continue reading JCI Badge Service in C•Cure 9000 v3.10

C•CURE Portal Login Error for a valid user: Name or Password is incorrect

Warning – Level 2 Document – Do Not Distribute Issue Statement C•CURE Portal web page loads successfully, but users with valid credentials are unable to log in. Symptoms Login attempts fail for all valid users.The following error is logged in ccureportal.log: [ERROR] web – error initializing CouchDB. Error: Name or password is incorrect. Cause The… Continue reading C•CURE Portal Login Error for a valid user: Name or Password is incorrect

Resolving 503 Service Unavailable Error When Connecting to C•CURE-IQ or C•CURE Portal

Article ID: 000038142 Date Published: 22/09/2025 Symptoms When navigating to https://<hostname>/ccure or https://<hostname>/ccureportal for C•CURE-IQ or C•CURE Portal, the following error is displayed: “HTTP Error 503. The service is unavailable.” Resolution  Step 1: Check URL Reservation Open Command Prompt as Administrator and run: netsh http show urlacl url=https://+:443/ This command displays any existing URL reservation… Continue reading Resolving 503 Service Unavailable Error When Connecting to C•CURE-IQ or C•CURE Portal

Error in C•CURE Portal when creating new visit: at least one visitor needs to be added

Article Number: SWH-KB-000037831 Symptom When a receptionist creates a new visit in the Portal, an error appears when saving the visit, stating that at least one visitor needs to be added, however the visitor is already present in the visit record. Cause Visit Site on SAS is set to create new visitors in the MAS/Global partition.… Continue reading Error in C•CURE Portal when creating new visit: at least one visitor needs to be added

C•CURE Portal Error when Creating a New Visit: Operator Record Not Found with Windows Principal – Access Denied

Article ID: 000037767 Published: 07-05-2025 Warning – Level 2 Document, please do not distribute Scenario When creating a new visit in C•CURE Portal, and adding a new visitor record, the following error is encountered:  “Operator record not found with Windows Principal… Access Denied.” This will occur for any Visit Site with the “Default Visitor Partition”… Continue reading C•CURE Portal Error when Creating a New Visit: Operator Record Not Found with Windows Principal – Access Denied

Find a Visitor using QR Code Scanner

Published: 28-04-2025 Article ID: 000037710 Scenario QR Codes inserted in visitor confirmation emails can be used for express visitor check-in. Steps Ensure your browser is updated to the latest version. Access C•CURE Portal and login as a user who has “Allow Visits Reception” enabled in their personnel record. Once logged in, navigate to Reception. From… Continue reading Find a Visitor using QR Code Scanner

Update to the process used to approve pending access requests in the C•CURE Portal – Access Management Workflow