Article ID: SWH-TAB-nID-000017250 The ASSA Abloy integration requires the ability to send configuration text strings to the ACVSCore Database during installation. If the database is local, this can be done without any intervention. If the database is on a remote server, then two SQL utilities listed below must be installed first. They must… Continue reading Installing the ASSA Abloy Integration with Remote SQL Requires Installation of SQL Utilities
Category: Integrations
Uninstalling/Upgrading Drivers for Otis, KONE, ThyssenKrupp Fails on C•CURE-only Systems
Article ID: SWH-TAB-000001388 January 6, 2017 BACKGROUND This issue occurs in the following scenarios (not applicable to systems that have victor installed): Otis – Upgrade fails from OTIS build 2.40.1070.0 (or prior versions) to newer driver build. – Uninstall of OTIS build 2.40.1070.0 (or prior versions) fails. KONE – Upgrade fails from KONE build 2.40.1091.0… Continue reading Uninstalling/Upgrading Drivers for Otis, KONE, ThyssenKrupp Fails on C•CURE-only Systems
Event configured with Multiple Netvue Actions for Camera Presets
August 3, 2009 BACKGROUND An Event that calls more than one Camera with Presets may not always function properly. PROBLEM Some commands between C•CURE 800 and third party video equipment may not always process in a timely manner. Because of the timing differences between C•CURE 800 and the various video products, there may be an… Continue reading Event configured with Multiple Netvue Actions for Camera Presets
VideoEdge Service Fails to Start when IllustraConnect_V1.1_Setup is Installed on the C•CURE 9000 Version 2.30 R2 SiteServer
C•CURE 9000 TAB Article ID: TAB2014-21 December 8, 2014 BACKGROUND Software House has identified an issue that occurs when “illustraConnect_V1.1_Setup” is installed on the C•CURE 9000 v2.30 R2 SiteServer. When “illustraConnect_V1.1_Setup” is installed on the C•CURE 9000 v2.30 R2, the VideoEdge Service fails to start. SOLUTION Uninstall “illustraConnect_V1.1_Setup” from the C•CURE 9000 v2.30 R2 SiteServer.… Continue reading VideoEdge Service Fails to Start when IllustraConnect_V1.1_Setup is Installed on the C•CURE 9000 Version 2.30 R2 SiteServer
Increasing IIS Timeout Settings For Use With CCURE Mobile
The following 3 settings must be set to the same time interval in order for the timeout to work correctly. Please see locations below that need be modified. Once the settings are all set to what the customer desires, remember to do an IISRESET in Command prompt. This is the default IIS behavior for web… Continue reading Increasing IIS Timeout Settings For Use With CCURE Mobile