Article ID: SWH-KB-nID-000006919Applies To: C•CURE 9000 (General)Version: iSTAR F/W 6.8.1 Symptom(s) When an iSTAR cluster is configured to use TLS 1.2 encryption, port 28009 on the member controllers accepts other (SSL, TLS1.0, TLS1.1) requests and communicates with the master controller using SSL. Cause Software House has confirmed that this is an issue… Continue reading iSTAR Member Controllers Allow Other Protocols (SSL, TLS1.0, TLS1.1) When the TLS 1.2 Checkbox Is Checked
Month: November 2021
Issues with Windows Activation on Certain Dell C·CURE 9000 Bundled Systems
C•CURE 9000 TAB Article ID: SWH-TAB-nID-000006926 Problem Statement Inability to activate Windows on certain bundled systems. Systems Impacted Machine type: XE3 OptiPlex, small form factor Intel Core i7-8700 processor, 4.6Ghz Part Numbers Impacted: CC9000B/L-T-NM-A CC9000B/M-T-NM-A CC9000B/N-T-NM-A How to Resolve Unit must be connected to the Internet Power up unit… Continue reading Issues with Windows Activation on Certain Dell C·CURE 9000 Bundled Systems
iSTAR Edge G2 Controller Fails to Complete Certificate Download
C•CURE 9000 TAB Article ID: SWH-TAB-nID-000006886Version: iSTAR F/W 6.8.5Published: Nov-11-2021 Symptom(s) When configuring a new or factory reset of the iSTAR Edge G2 Controller, the controller fails to come online. The Administration Workstation shows the controller status as “unknown”, and the controller display shows the following message: “Err:CSR Sent! No Ack from… Continue reading iSTAR Edge G2 Controller Fails to Complete Certificate Download