C•CURE 9000 TAB Article ID: TAB2014-19 October 6, 2014 BACKGROUND Upgrading to C•CURE v2.30 may fail with the error message “ENSURE YOU HAVE RIGHTS TO THE TYCO DATABASES”. This error occurs because there are remnants of the Journal and/or Audit databases from earlier C•CURE 9000 versions, such as C•CURE 9000 v1.93. Note: The Journal database… Continue reading Upgrading to C•CURE 9000 v2.30 May Fail with Error Message: ENSURE YOU HAVE RIGHTS TO THE TYCO DATABASES
C•CURE 9000 v2.20 Patch 3 Can’t be Installed Unless Patch 2 is Already Installed
C•CURE 9000 TAB Article ID: TAB2013-22 November, 2013 BACKGROUND C•CURE 9000 v2.20 Patch 2 must be installed on the C•CURE server prior to installing C•CURE v2.20 Patch 3. The reason that C•CURE v2.20 Patch 2 needs to be installed before v2.20 Patch 3 and beyond is because v2.20 Patch 2 is being installed as an… Continue reading C•CURE 9000 v2.20 Patch 3 Can’t be Installed Unless Patch 2 is Already Installed
C•CURE 9000 v2.10 Installation Halts when Creating ACVSCore Database
CCURE 9000 TAB Article ID: TAB2012-18 November, 2012 BACKGROUND In certain environments, the installation halts when trying to create the ACVSCore database. The installation does not launch a window with an error. It just stops on the step where it should be creating the ACVSCore database. The SQL Server error log shows the following error… Continue reading C•CURE 9000 v2.10 Installation Halts when Creating ACVSCore Database
Error during Configuration of CCURE 9000 Web Client v2.XX
June 10, 2013 BACKGROUND After following the steps outlined in the C•CURE 9000 WebClient Guide, the following issue occurs when adding the default document as explained in the WebClient manual: SOLUTION: Make a copy of the web.config file and save it to a different location Manually edit the original Web.config file (C:\inetpub\wwwroot\CCure9000WebClient), remove the references… Continue reading Error during Configuration of CCURE 9000 Web Client v2.XX
Installing and configuring the 64-bit ODBC Driver for Oracle
April 2, 2013 BACKGROUND If you are running C•CURE 9000 v2.10 (or greater) on a 64-bit Windows Operating System and using the ODBC Import feature to import personnel into C•CURE 9000, the only ODBC DSN configurations that the C•CURE 9000 ODBC Import will recognize are 64-bit ODBC DSN’s. C•CURE 9000 v2.10 ODBC Import will not… Continue reading Installing and configuring the 64-bit ODBC Driver for Oracle
C•CURE 9000 v2.01 Patch 6 Removed from Distribution and is being Replaced with Patch 7
C•CURE 9000 TAB Article ID: TAB2013-04 February 20, 2013 BACKGROUND Patch 6 for C•CURE 9000 version 2.01 has been removed from the Software House distribution channels due to a problem with manual actions. This problem affects only C•CURE 9000 systems at version 2.01 Patch 6. PROBLEM A reboot of the C•CURE 9000 server or a… Continue reading C•CURE 9000 v2.01 Patch 6 Removed from Distribution and is being Replaced with Patch 7
Increasing IIS Timeout Settings For Use With CCURE Mobile
The following 3 settings must be set to the same time interval in order for the timeout to work correctly. Please see locations below that need be modified. Once the settings are all set to what the customer desires, remember to do an IISRESET in Command prompt. This is the default IIS behavior for web… Continue reading Increasing IIS Timeout Settings For Use With CCURE Mobile
VideoEdge Presets Activated from an Event may not Activate if EMC Autostart is Configured on the System
C•CURE 9000 TAB Article ID: TAB2012-11 April, 2012 BACKGROUND VideoEdge Presets that are activated from a C•CURE 9000 Event may not activate if EMC AutoStart is configured on the system. The problem has been identified only with VideoEdge 4.x integrations. PROBLEM A VideoEdge *.config file was not updated with the EMC node alias. SOLUTION Update… Continue reading VideoEdge Presets Activated from an Event may not Activate if EMC Autostart is Configured on the System
EMC AutoStart Hot Fix for Windows-2008 Operating System
January, 2011 BACKGROUND: EMC AutoStart hot fix is required when using C•CURE® 800 or C•CURE® 9000 on a Windows 2008 Operating System. PROBLEM: When relocating the AutoStart virtual IP on systems with Windows Server 2008 Operating System, local clients and iStars could access the virtual IP immediately whereas clients and iStars located on a different… Continue reading EMC AutoStart Hot Fix for Windows-2008 Operating System
C•CURE® 800 and C•CURE® 9000 Support of EMC Autostart on Windows-2008
January, 2011 BACKGROUND: This Tab details the requirements needed to run C•CURE 800 and C•CURE 9000 on EMC Autostart systems on the Windows 2008 Operating System. PROBLEM: A number of issues have been identified when running EMC Autostart on Windows 2008. This Tab identifies the issues and immediate solution. We have published individual TABs for… Continue reading C•CURE® 800 and C•CURE® 9000 Support of EMC Autostart on Windows-2008