Author: Niamh Cassidy

Unable to create clearances using the converted doors with expiring clearance per person feature selected

Warning – Level 2 Document – Do Not Distribute  Article ID: SWH-KB-00004250 Symptom After using the CcureProToSEConvertUtility tool to convert iSTAR Pro Controllers to iSTAR ULTRA Controllers, clearances with the option “Set expiring clearance per person” cannot be created for the converted doors. Version C•CURE 2.6 Cause According to SPAR 518560, the CcureProToSEConvertUtility tool does… Continue reading Unable to create clearances using the converted doors with expiring clearance per person feature selected

C•CURE 9000: GO Reader Driver Application Crash

Warning – Level 2 Document – Do Not Distribute  Article ID: SWH-KB-000038536 Product GO Reader 5127CKMINI Configuration Tool Coppernic GO Device Applies To Environments using GO readers Systems running the GO Reader Driver Application Devices managed via Coppernic App Store Issue Summary During the initial review of two GO reader devices, configuration inconsistencies were identified that caused application… Continue reading C•CURE 9000: GO Reader Driver Application Crash

Replacing an Assa Abloy lock using the DSR Solution

Article ID: SWH-KB-000038523 Purpose To safely replace a faulty ASSA lock with a new unit while preserving credentials and ensuring correct synchronization between DSR and C•CURE. Scope ASSA wireless locks (this procedure also works for POE locks) Systems using DSR and C•CURE Lock replacement scenarios (hardware failure) Important Notes This is not a direct configuration takeover. The new lock must be treated as… Continue reading Replacing an Assa Abloy lock using the DSR Solution

Enabling Auto Increment Card Number Functionality with Data Importing (for C•CURE 9000 versions 3.0 or 3.10)

Article ID: SWH-KB-000038329 Background The C•CURE 9000 Auto Increment Card Number System Variable is designed to automatically assign sequential Card Numbers when a new Credential is manually added to a personnel record. However, this same functionality is typically not available with Data Importing. In some cases, source data being imported may include Credential details but… Continue reading Enabling Auto Increment Card Number Functionality with Data Importing (for C•CURE 9000 versions 3.0 or 3.10)

ACVSCore.Access.JournalLogView Not Updating When Creating New Journals

Article ID: SWH-KB-000038520 Summary A defect in the current release prevents the ACVSCore.Access.JournalLogView from updating when a new Journal is created. This issue has been identified and is scheduled to be resolved in software version 3.00.5. Affected Functionality New Journals do not appear in JournalLogView. The JournalLogView content remains static until a change is made to an existing… Continue reading ACVSCore.Access.JournalLogView Not Updating When Creating New Journals

iSTAR Edge G1 and eX Controllers May Go Offline After a Qualys Scan

Article ID: SWH-KB-000038522 Summary Some customers may experience iSTAR Edge G1 and eX controllers unexpectedly going offline during Qualys vulnerability scans. This occurs when network vulnerability scanners actively probe the controller, which can disrupt normal operation and result in loss of connectivity until restarted.  Issue During active vulnerability scanning, the iSTAR Edge G1 and eX… Continue reading iSTAR Edge G1 and eX Controllers May Go Offline After a Qualys Scan

Tyco WebBridge Duo Certificate Authority Compatibility Issue

Article ID: SWH-KB-000038493 Applies to: Tyco WebBridge with Duo dual authentication Products: C•CURE IQ / C•CURE 9000 Tracking Reference: CCUREIQ-103904 Summary Tyco WebBridge installations that integrate with Cisco Duo for dual authentication (MFA) may experience authentication failures due to Duo’s Certificate Authority (CA) bundle update. This issue is tracked internally under CCUREIQ-103904 and is resolved in specific C•CURE… Continue reading Tyco WebBridge Duo Certificate Authority Compatibility Issue