Author: Niamh Cassidy

OSDP version of RM-4E, I8 are slow to detect Input changes

Article ID: SWH-KB-000037721 Issue Statement Slow input detection on OSDP RM-4E and I8. Affected Versions  OSDP (G2) versions of RM-4E and I8. Symptoms When using an input on an ACM (G1 and G2), the response to an input (such as a Request-to-Exit button) occurs very quickly (approximately 200 milliseconds). When using an input on a… Continue reading OSDP version of RM-4E, I8 are slow to detect Input changes

iSTAR Journal Message “Certificate will expire in X days” after Certificate Switch

Article ID: SWH-KB-000038477 Summary Customers may see recurring journal messages stating “Certificate will expire in X days” for iSTAR controllers even after certificates have successfully switched from default to host‑based or panel certificates.  Versions Affected Issue has been noticed in the following version, and can be seen in other version: C•CURE versions: 2.90 SP6 2.90 SP7 CU01 3.00.4 CU02… Continue reading iSTAR Journal Message “Certificate will expire in X days” after Certificate Switch

Email Service Error: System.UnauthorizedAccessException – Access to the Path Is Denied When Sending Email

Article ID: SWH-KB-000038437 Summary Outbound email may fail with the error Email Service error: System.UnauthorizedAccessException: Access to the path is denied. One common cause is the service account’s temporary directory being full or inaccessible. Problem When sending email, the following error is generated: Email Service error: System.UnauthorizedAccessException: Access to the path is denied. This occurs when the… Continue reading Email Service Error: System.UnauthorizedAccessException – Access to the Path Is Denied When Sending Email

How to determine how much Disk Space is used by each table in a Database

Article ID: SWH-KB-000038420 Overview To analyze disk space usage by table in SQL Server, you can use built-in SSMS reports for databases with a compatibility level of 90 or higher, or run a custom SQL query for lower compatibility levels. Method 1: Using SSMS Standard Report Open SQL Server Management Studio (SSMS). Connect to the… Continue reading How to determine how much Disk Space is used by each table in a Database

Visit Status remains “In Progress” after Visitor Checkout

Article ID: SWH-KB-000038418 Problem Description When a visit is created and a visitor is checked in (with or without a badge), the visit status is set to “In Progress.” However, after the visitor checks out, the status remains “In Progress” instead of transitioning to “Ended.” This issue is reproducible in the affected versions and occurs… Continue reading Visit Status remains “In Progress” after Visitor Checkout

Data Import Results not created in Global Partition

Article ID: SWH-KB-000038406 Background There are two common scenarios way you can encounter the Data Import error “Data Import Results cannot be created in Global Partition”. Both scenarios will occur in a C•CURE 9000 ENTERPRISE environment. In an ENTERPRISE system, Data Import configurations can’t be created in the GLOBAL Partition and as such, neither can… Continue reading Data Import Results not created in Global Partition

Configuring Language Packs for C•CURE 9000 and victor Unified Systems

Warning – Level 2 Document – Do Not Distribute Article ID: SWH-KB-000038394 Overview Language packs allow operators to interact with C•CURE 9000 and victor Unified systems in multiple languages. Proper configuration ensures consistent user experience and compliance with regional settings. Issue Description When the Language Pack is installed after the initial installation and configuration of… Continue reading Configuring Language Packs for C•CURE 9000 and victor Unified Systems

Using Microsoft Third Party Certificates for iSTAR Controllers

Article ID: SWH-KB-000038444 Overview The following outlines how to use the Microsoft Active Directory Certificate Services to generate a set of certificates for use with iSTAR encrypted controllers and the C•CURE 9000 host. The certificates and keys provided to the system are used by the stunnel service to secure the channel between controllers and host.… Continue reading Using Microsoft Third Party Certificates for iSTAR Controllers