Article ID: SWH-KB-000038619
Overview
We are aware of an issue in C•CURE 9000 v3.10 and v3.10.1 where personnel record downloads to iSTAR controllers may intermittently fail when Single Sign-On (SSO) is enabled.
Affected Products
- C•CURE 9000 v3.10
- C•CURE 9000 v3.10.1
- All iSTAR Controllers
Issue Details
- Personnel record downloads to iSTAR controllers may not complete successfully when SSO is enabled
- The issue may occur intermittently and may recur over time
- User authentication and access to C•CURE applications via SSO continue to function normally
Impact
- Personnel record downloads to iSTAR controllers may be unreliable while SSO is enabled
- Slow, Fast, and Incremental downloads are affected
There is no impact to:
- User login via SSO
- General iSTAR controller operation
- Other integrations, including Victor Web Service integrations
Resolution
This issue has been resolved in the following releases:
- C•CURE 9000 v3.10 CU01
- C•CURE 9000 v3.10.1 CU01
Customers experiencing this issue are advised to upgrade to the appropriate cumulative update.
Temporary Workarounds
If an upgrade cannot be performed immediately:
- Restarting the iSTAR driver may temporarily restore personnel record download functionality
Important Notes
- This workaround is temporary and not recommended as a long-term solution
- The issue may recur and require repeated driver restarts
- Disabling SSO fully restores functionality but may not be acceptable in all environments
Tracking Reference
- Bug ID: CCUREIQ-109974