Author: Ethan Curran

Import Watcher Stops Working When Watching Files From a Remote Network Folder

Article ID: SWH-KB-nID-000035053 Published: Jul-05-2022 Data Import configurations that import CSV or XML files from a remote network folder using the “listening’ Automation Mode (and thus, the CCure9000 Import Watcher Service) will sometimes stop attempting to import the CSV or XML files if network connectivity between the CCure9000 server PC and the remote PC where… Continue reading Import Watcher Stops Working When Watching Files From a Remote Network Folder

ITv2 Panel Configuration Isn’t Saved Correctly

Article ID: SWH-KB-nID-000034331 Published: Mar-29-2022 After configuring and saving a new NEO \ ITv2 Panel configuration in CCure9000, you may discover that the saved panel configuration has no values in any of the fields, as in the example illustrated below.  A NEO \ ITv2 Panel configuration in this condition won’t come online and function.  Also… Continue reading ITv2 Panel Configuration Isn’t Saved Correctly

How to Define The Johnson Controls 34-bit Cardkey Format

Article ID: SWH-KB-nID-000034479 Published: Mar-29-2022 The Johnson Controls 34-bit Cardkey format, which in P2000 is referred to as Standard Wiegand, uses a reverse bit order compared to most other card formats. Select the Must Always Use Reverse Swipe (iSTAR only) radio button to reverse the bit stream.   On the Format Fields tab, select the… Continue reading How to Define The Johnson Controls 34-bit Cardkey Format

The “Facility Code When Offline” Feature Is Not Supported By The iSTAR Ultra S300 Integration, and Therefore Cannot Be Turned On By The iSTAR.

Article ID: SWH-KB-nID-000034608 Published: Apr-01-2022 The S300 device stores the “Facility Code when offline” feature configuration in non-volatile memory. Until the iSTAR firmware can be amended to forcibly turn the “Facility Code when offline” feature off, the following workaround will solve the problem: Turn the “Facility Code when offline” feature off by doing one of… Continue reading The “Facility Code When Offline” Feature Is Not Supported By The iSTAR Ultra S300 Integration, and Therefore Cannot Be Turned On By The iSTAR.

How Unified Journal Synchronization Works With Multiple SAS Journal Databases

Article ID: SWH-KB-nID-000034712 Published: Apr-21-2022 INTERNAL   In an enterprise environment that has multiple journals on a SAS that have not been synced to the MAS since upgrading to 2.70 and above, this procedure can prevent all those journals from being synced to a single MAS journal. Before enabling a Unified Journal Synchronization Schedule you… Continue reading How Unified Journal Synchronization Works With Multiple SAS Journal Databases

Ultra G2 Not Connecting Due To Wrong TLS Setting

Article ID: SWH-KB-nID-000034934 Published: Jun-07-2022 Symptom When configuring a TLS 1.3 cluster for an iSTAR Ultra G2 GCM, if the GCM is configured incorrectly an error such as: Configuration Error:  ‘Ultra G2 is configured as an iSTAR UltraG2 but actual hardware type detected is iSTAR Ultra Encrypted’ Cause This is caused by the GCM being… Continue reading Ultra G2 Not Connecting Due To Wrong TLS Setting

Using a HID Fargo DTC4250e Printer to Print a Badge Fails With splwow64.exe Error

Article ID: SWH-KB-nID-000034819 Published: May-12-2022 Symptom Using a HID Fargo DTC4250e Printer to print a badge, the following errors are generated: “Splwow64.exe – Application Error.  The application was unable to start correctly (0xc0000142). Click OK to close the application.” This error pops up again at least two more times after acknowledging. “CCURE ID Design: Print… Continue reading Using a HID Fargo DTC4250e Printer to Print a Badge Fails With splwow64.exe Error

The Hid Mobile Origo Integration Does Not Fully Remove the Database Tables During the Uninstall Process

Article ID: SWH-KB-nID-000034965 Published: Oct-06-2022 The HID Mobile Origo Integration does not fully remove the database tables during the uninstall process. The uninstall completes but leaves the database files behind unbeknown to the user. This issue was found in HID integration driver v2.5.12.29 and believed to be in prior versions as well. If the user… Continue reading The Hid Mobile Origo Integration Does Not Fully Remove the Database Tables During the Uninstall Process

Unified Journals Restored Via SQL Server Management Studio Cannot Be Made Active

Article ID: SWH-KB-nID-000035531  Published: Sept–14–2022  INTERNAL Problem When a Unified Journal database is restored via SQL Server Management Studio (SSMS) it may not be able to be made active with the Unified Journal Volume Manager.  The status may change to Running and never finish.  Solution  Run the following SQL script in SSMS    UPDATE ACVSCore.dbo.ACVSUJournalVolumeManagement … Continue reading Unified Journals Restored Via SQL Server Management Studio Cannot Be Made Active