Article ID: SWH-KB-nID-000034984 Published: Jun-16-2022 INTERNAL Problem: After converting a SAS system to a Standalone, the ACVSCore.dbo.TSPVersion table retains the Sync Schema. Certain installations see this schema and will attempt to treat the system as a SAS, which may cause the install to fail. Solution: Run the following SQL to remove the schema … Continue reading The Sync Schema Remains After Converting a SAS To Standalone
Author: Ethan Curran
How to Assist with Third-Party External Integrations
Article ID: SWH-KB-nID-000035026 Published: Jun-29-2022 INTERNAL Third-party external integrations that work with the CCure9000 application are supported by the vendors \partners that develop the integration. Our Software House technical support teams do not provide technical support for these integrations. However, there are occasions where we can still assist the customer with these type of… Continue reading How to Assist with Third-Party External Integrations
CrossFire Service Memory Leak and Out of Memory Exception
Article ID: SWH-KB-nID-000006884Published: Oct-06-2022 Symptoms The CrossFire Framework Service on the MAS is taking an excessive amount of memory, ultimately crashing with an Out of Memory exception. When checking the event logs, they show that CrossFire failed due to System.Outofmemoryexception. Version is 2.60.5011.0453. Cause A large number of scheduled reports are being run daily, but… Continue reading CrossFire Service Memory Leak and Out of Memory Exception
Uninstall Of The Avigilon CCure 9000 Integration Fails
Article ID: SWH-KB-nID-000008420 Published: Oct-06-2022 Avigilon support case 2108-3551342 has addressed this issue with a new integration driver version 1.3.10. This scenario has been seen with CCure version 2.90 but could be noticed in other CCure versions as well. The fix relates to the uninstaller failing if the CCure database is not running. Avigilon has… Continue reading Uninstall Of The Avigilon CCure 9000 Integration Fails
Unable to Delete Personnel Records
Article ID: SWH-KB-nID-000017564 Published: Mar-29-2022 Symptom Following a conversion of a SAS to Standalone, personnel records cannot be deleted. The following error is found in both SystemTrace and the Windows Application Event Log: Cause The stored procedure is missing from the ACVSCORE database Solution Pull a copy of the stored procedure ‘ACVSCore.Access.PersonnelCustomCascadeDelete’ from… Continue reading Unable to Delete Personnel Records
iSTAR Ultra G2 Firmware Recall
C•CURE 9000 TAB Article ID: SWH-TAB-nID-000035728Published: 11-02-2022 Problem Statement: Under certain conditions, iSTAR Ultra G2 GCM boards will randomly reboot. Findings: Timing issues with Processor and Memory can cause the iSTAR Ultra G2 to lockup and reboot. Software House has made the decision to recall all impacted iSTAR Ultra G2 firmware versions listed below. These… Continue reading iSTAR Ultra G2 Firmware Recall
C-Cure Client High DPI Scaling Behavior within RDP Sessions
Article ID: SWH-TAB-nID-000035095 Published: Jul-15-2022 As described in SWH-TAB-000023350; Windows10 font scaling and DPI affects UI wording and placement. C-Cure Client applications may display/ place text incorrectly in High DPI environments, when scaling of text is used to promote legibility within the OS. The usual fix for this, is to Disable High DPI scaling/ Override… Continue reading C-Cure Client High DPI Scaling Behavior within RDP Sessions