Author: Ethan Curran

P2000

The P2000 security management system helps buildings achieve maximum security while increasing efficiencies and lowering costs. Built on open standards and compatible with virtually any third party program, the P2000 can integrate multiple businesses, buildings and security systems to achieve interactive, real-time security management. ​The P2000’s built-in web browser allows users to access the platform… Continue reading P2000

HID iCLASS SE and MultiCLASS SE Readers Display Adverse Behaviour After Brownouts

Date: July 28, 2023TAB number: SWH-TAB-000035844-B Issue statement After a brownout condition, HID iCLASS SE readers might display adverse behavior. When the iSTAR panelpowers up or is rebooted, the input voltages for the affected HID readers might drop below the specified voltageof 5-16 VDC for a brief period. Background Reader symptoms can include: Affected versions… Continue reading HID iCLASS SE and MultiCLASS SE Readers Display Adverse Behaviour After Brownouts

Random System Lockup on iSTAR G2 Series Controllers

Date: June 30, 2023TAB number: SWH-TAB-000036499 Issue statement A small percentage of iSTAR Edge G2, iSTAR Ultra G2, and iSTAR Ultra G2 SE controllers have an issue which is causing a random system lockup. Background There is an issue causing an infrequent random system lockup on a small percentage of iSTAR G2 Series controllers, which… Continue reading Random System Lockup on iSTAR G2 Series Controllers

iSTAR Edge G2, Ultra G2, Ultra G2 SE Reboot Security Attack

Date: June 28, 2023TAB Number: SWH-TAB-000036486   Issue statement There is an issue where frequent reboots of iSTAR Edge G2, Ultra G2, and Ultra G2 SE controllers are mistakenly identified by the iSTAR firmware as security attacks. Background The iSTAR G2 Series of controllers treated a series of frequent reboots in a short period of… Continue reading iSTAR Edge G2, Ultra G2, Ultra G2 SE Reboot Security Attack

Genetec Security Center Integration for P2000

Article ID: SWH-KB-nID- 000036009 Published: Jan-27-2023 For the P2000-GSC integration application to be used with the Genetec Security Center system, you must order the P2K-DV-GSC314 license option for P2000. A license must be obtained from Genetec. The specific part number is: GSC1SDK-JCI-P2000Interface This license is required to be part of the Genetec Security Center license… Continue reading Genetec Security Center Integration for P2000

When You Repair Victor Application Server You Must Uninstall Then Reinstall the Most Recent Service Pack

Article ID: SWH-KB-nID- 000034643 Published: Jan-25-2023     Problem After running a repair of Victor Application Server, the services may not start, or the system may behave unexpectedly. This can be caused by the repair process replacing updated files from a Service Pack with the original files. Solution If a newer Service Pack is available, you… Continue reading When You Repair Victor Application Server You Must Uninstall Then Reinstall the Most Recent Service Pack

Using an XSLT Script to Correctly Import Date Formatting based on Culture.

Article ID: SWH-KB-nID-000035223 Published: Feb-03-2023 When importing dates and date\time values into CCure9000 personnel records and Credentials, the imported date format may sometimes be incorrect with respect to the Regional Settings of the customer system. The most common problem that results from this scenario is that the MONTH & DATE components of the imported date… Continue reading Using an XSLT Script to Correctly Import Date Formatting based on Culture.

iSTAR Gateway IP not Viewable or Editable via Web Page using Chrome or Edge

Date: June 13, 2023TAB number: SWH-TAB-000036444Topic: iSTAR Web Page Diagnostic Utility issue on Google Chrome and Microsoft Edge Issue Statement There is an issue viewing and editing the iSTAR Default Gateway and Connect Ethernet Adaptor fields on a webpage when using the iSTAR Web Page Diagnostic Utility on Google Chrome or Microsoft Edge browsers. Background… Continue reading iSTAR Gateway IP not Viewable or Editable via Web Page using Chrome or Edge